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Thread: Samsung WF337AAG/XAC No Spin, No Sound

  1. #1
    Join Date
    Nov 2018
    Location
    Canada
    Posts
    3

    Default Samsung WF337AAG/XAC No Spin, No Sound

    Model Number: WF337AAG
    Brand: Samsung
    Age: 6-10 years

    Good day everyone,

    So basically my washer won't go in spin. I hear the water coming down, It drains without an issue when it's time to spin I hear the door clicking (lock) then nothing... No error codes either. No debris filter on that model.

    I changed the pump. I removed every part and checked the spider shaft/arm. It's not broken but deteriorated on sides but it would spin a bit at least.

    Anyone has idea what it could possibly be?
    Last edited by Orbtaz; November 29th, 2018 at 09:48 AM.

  2. #2
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    95,178

    Default

    Hi,

    I haven't worked on this model as of yet, but I did locate the FAST TRACK TROUBLESHOOTING sheet here: https://drive.google.com/open?id=1Ob...LS1qTwqmWNuyGa

    The only difference is yours is Canadian, thus the /XAC at the end.

    But hopefully it will be the same other than that.

    Let us know what you find.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  3. #3
    Join Date
    Nov 2018
    Location
    Canada
    Posts
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    Default

    Thank you jake I will take a look. I'm really wondering what the issue could be on this washer.

  4. #4
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
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    Default

    Glad to help.

    Let us know what you find.

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

  5. #5
    Join Date
    Nov 2018
    Location
    Canada
    Posts
    3

    Default

    Alright good news! With the pdf you sent me it worked for the Canadian version. This made me find out that my washer was able to spin! I call it a fix.... I remember removing a deteriorated part of the shaft/spider arm between the metal drum and the plastic recovering it. I think this pieces was preventing it to spin.

    Thanks for you help. I learned very well by removing the whole washing machine.

    BTW anyone facing the issue use this video to help you out: https://click.linksynergy.com/fs-bin...ap4338827.html

  6. #6
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    95,178

    Default

    Excellent, good job.

    Thanks for the update!

    Jake
    Appliance Repair School 1987-1988
    Star Appliance Tech. 2 yrs. 1988-1990
    Wards Appliance Tech. 11 yrs. 1990-2001
    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

    Look-Up & Order Parts

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