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Thread: Samsung Double Oven NE59J7850WG/AA - Broiler won't turn off

  1. #1
    Join Date
    Dec 2018
    Location
    Toledo, Ohio
    Posts
    2

    Default Samsung Double Oven NE59J7850WG/AA - Broiler won't turn off

    So we've had the Samsung oven for a year-and-a-half. Today I cooked a pizza in within 8 minutes I had a kitchen full of smoke. Come to find out the broiler was on. I thought it was my fault so I cooked another Pizza using the bake function in quickly realized the broiler was coming on. No matter if I use the top or bottom of the oven using the bake function the broiler always comes on. I've tried resetting the circuit breaker and that didn't help. After calling Samsung they said my unit was out of warranty. But after reading the manual it stated that the radiant heater had a five-year warranty. Does anybody have any suggestions?

  2. #2
    Join Date
    Dec 2018
    Location
    Toledo, Ohio
    Posts
    2

    Default

    So I talked to a technician today over the phone. Explained the situation I had and he told me that the oven is working as intended. He said the top broiler is used to preheat the oven. Then I said yeah but it doesn't shut off it's glowing red the entire time I'm cooking the food. I said no matter what I put in within 5 minutes I have smoke pouring out of the top partition. Then he said maybe I should let it heat cycle for 20 minutes before I put my food in. Smh.

  3. #3
    Join Date
    Aug 2004
    Location
    McMullen Valley, Arizona
    Posts
    95,178

    Default

    Does the bake element on the bottom of the oven even come ON at all?

    Its just the broil element in the top of the oven that comes ON and stays ON in bake?

    That sounds like a faulty control board.

    Your missing the last 2 digits of your model number, look on the model number tag on the range.

    Click here: Appliance Parts

    Then you will see a link that says: How to find a model number.

    Here's the results I get:

    NE59J7850WG/AA-00
    NE59J7850WG/AA-01
    NE59J7850WG/AA-02
    NE59J7850WG/AA-03
    NE59J7850WG/AA-04

    Jake
    Appliance Repair School 1987-1988
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    Sears Appliance Tech. 4 yrs. 2001-Oct. 2005
    Jake's Appliance Repair Nov. 2005-present

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