795.74023.411 Kenmore Elite fridge not cooling

Pblkel

Member
Joined
Aug 16, 2019
Messages
1
Location
43035
Model Number
795.74023.411
Brand
Sears Kenmore
Age
1-5 years
I have a Kenmore Elite with a bottom freezer that has stopped cooling. The compressor and condenser fan are both working. The evaporator coils are not getting cold/frosted and the evaporator fan in the freezer does not seem to be working. If it's just a bad fan, shouldn't the coils still frost?
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
102,186
Location
McMullen Valley, Arizona
Correct, if the compressor and fans are running and you are getting NO FROST at all, that indicates a sealed system problem, most likely a bad compressor.

Your Kenmore 795 is made by LG, there have been many problems with the compressors failing, in fact there is a class action lawsuit for this problem.

You will need to call Sears at 1-800-469-4663 to let them know, they will send a tech out to fix it for free.

Jake
 
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