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FIXED 796.41682.610 Kenmore Elite Washer making noise

Leon R

Premium Member
Joined
Apr 8, 2021
Messages
5
Location
Massachusetts
Model Number
796.41682.610
Brand
Sears Kenmore
Age
1-5 years
Our 3 year old washer started making LOUD noise! It appears to spin just fine, but then the noise starts! I thought it was coming from the drain pump (and I am focusing on it in the beginning of the video). But the noise seems to be coming from the back of the machine.

Any ideas? TIA!

 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
125,656
Location
McMullen Valley, Arizona
Yes, I heard it.

So this only happens during the wash cycle? Not the spin cycle?

With the tub empty open the door and turn the tub with your hand both ways and see if it grinds either way you turn it.

Jake
 

Leon R

Premium Member
Joined
Apr 8, 2021
Messages
5
Location
Massachusetts
Jake,

it is definitely doing this during the wash cycle, I haven’t allowed it to go any farther to see if it will also do it during the spin cycle.

The drum spins perfectly smooth!
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
125,656
Location
McMullen Valley, Arizona
Ok, I'd pull the washer out from the wall, then unplug it, then remove the back access panel and check the rotor, to make sure its tight and that its NOT cracked or broken.

This Kenmore 796 model is made by LG.

Here's the rotor for your model:
AHL72914401 Rotor Assembly


This video gives you the general idea of how to remove it and replace it:


Jake
 

Leon R

Premium Member
Joined
Apr 8, 2021
Messages
5
Location
Massachusetts
Jake, I think you are onto something! Thank you! Looks like my rotor was banging against the cover!

Do you think the rotor is actually bad? Or is the drum allowed to swing more than allowed?
 

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Jake

Appliance Tech - Admin
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Messages
125,656
Location
McMullen Valley, Arizona
Interesting, is that rotor nut tight in the middle of it?

Run the spin cycle with NO CLOTHES in it, with that cover off and see what happens.

Jake
 

Leon R

Premium Member
Joined
Apr 8, 2021
Messages
5
Location
Massachusetts
I think I found the problem! I believe that the cover, which is unbelievably flimsy, got bend in by the hoses until the rotor stared contacting the cover! I was able to bend it back out with very little effort!

Any advice on trying to avoid it in the future?

Thank you!

 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
125,656
Location
McMullen Valley, Arizona
Excellent Leon, good job.(y)

Thanks for the update!

Any advice on trying to avoid it in the future?
That I don't know, never seen that happen before. Maybe take it to a metal shop in your area and ask them if they can reinforce it.:)

Jake
 

Leon R

Premium Member
Joined
Apr 8, 2021
Messages
5
Location
Massachusetts
Thanks, Jake!

I am a mechanical engineer, so reenforcing things is pretty natural for me. I used some scrap metal I had in the garage, along with some 5 minutes epoxy and made the panel MUCH stuffer! I doubt I will have this problem again ;)

Oh, and the noise is gone!

 

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Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
125,656
Location
McMullen Valley, Arizona
Yes, I saw your video. It looks very solid now Leon.(y)

Yes, that should keep it from happening again.

Jake
 
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