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796.91728000 Kenmore Dryer making a knocking noise

SCM

Premium Member
Joined
Dec 24, 2020
Messages
4
Location
NYC
Model Number
796.91728000
Brand
Sears Kenmore
Age
More than 10 years
Hello! My Kenmore Elite Steam Dryer is making a strange knocking noise while running. It sounds like something metallic is rolling around within the dryer. It heats up and still dries. Help!! The dryer was purchased in 2008 or 2009.

Corrected model number
 
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Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
122,689
Location
McMullen Valley, Arizona
796.8172 is just a partial model number, we need the complete model number.

The model number tag should be located inside the door.

Jake
 

SCM

Premium Member
Joined
Dec 24, 2020
Messages
4
Location
NYC
Model number tag
 

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Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
122,689
Location
McMullen Valley, Arizona
Thanks!

I'd first check your drum rollers and see if they are worn out, or at least one is worn out causing the knocking noise.

Here's the rollers for your model:
Dryer Drum Support Roller & Axle 4581EL2002C


Video Included in part link.

Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
122,689
Location
McMullen Valley, Arizona
Ok Shanee, sounds good, let us know what you find.

Jake
 
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