970.660130 Kenmore Induction Range Error Code EO 37 but the issue does not seem to be the generator board

[DisasterDan]

Model Number

970-660130

Brand

Sears Kenmore

Age

6-10 years

Good Day Everyone, I have a Kenmore Elite 970-660130 Induction Range. It initially started acting up about two months ago with error code E037 while using the induction cooktop or the oven. I tracked down the issue to a left induction generator (part# 316304300) and replaced it. The induction cooktop then worked great but could not get the oven to run. I check the resistance on both oven elements and the heat probe, and both worked. I then replaced the oven control board (part# 316577099). I am now getting error code E037 again when I try to use either the cooktop or the oven. I have tried switching the two induction generators to see if I could isolate the issue, but it resulted in the same error code.

At this point I am flummoxed. I am suspecting that it is a wiring issue but would like some thoughts on what I should be checking next. I am under a bit of pressure to get this range fixed.

 

[rickgburton]

I'm unable to find any information on that model. Can you recheck the model number. Nothing comes up with that one. It's possible it's because of the area you're in.

 

[DisasterDan]

Here's a photo of the model number. I also found a service data sheet that seems to correspond to the range.

 

[rickgburton]

It must be the area you're in. Some models not made for the US, we can't get any information on, and that appears to be one of them. Thanks for posting the tech sheet. I'll take a look at it. Is the tech sheet for your model?

 

[Dan O.]

I didn't see an F37 fault code listed in that tech sheet. I've never worked on an induction model to make any suggestions.

Here is the parts list if it will help.

LINK > Canadian Kenmore 970-660130 Parts List (PDF)


Dan O.

 

[Dan O.]

I looked up the tech sheet that is listed in the parts list and came up with this one:

LINK > Tech Sheet 316905060 (PDF)

For a fault 37 it says:

Error Code: 37
Likely Cause or Failure Condition: Heat sink temp sensor break (left cook zones)
Suggested Corrective Action: 1. Replace left side cook zones generator board.

You said you already replaced the generator board # 316304300.

Maybe check the wiring to the Heat Sink Temp Sensor mentioned in the error message?? I see a part # 316303900 "Sensor Assembly, temperature, X21 to sensors, heat sinks, w/harness" listed. I don't know what it does.

I doubt I can suggest anything else. Hopefully Rick can.


Dan O.

 

[rickgburton]

Check the thermal cutout between the heat sinks. This is from a similar model so should be the same:

 

[Dan O.]

I have a Kenmore Elite 970-660130 Induction Range. It initially started acting up about two months ago with error code E037

How did you make out with this? You never posted further. It's always nice to hear the outcome. Others that happen by this message might be interested in knowing too.

Dan O.

 

[DisasterDan]

I had a couple renovation jobs come up including a kitchen remodel and a basement flooring install that I had to attend to. I am hoping that I will be able to get back to the range in the next week as I wrap up those other projects. Sorry for not responding on this thread for the past three weeks. I will post an update once I get back to the range.

 

[Dan O.]

No Problem. Let us know when you get a chance to work on it again.

Dan