ATF7000FG0 - Not spinning, Error Code E38

c87

Premium Member
Joined
Oct 30, 2017
Messages
4
Location
california
Model Number
ATF7000FG0
Brand
Frigidaire
Age
More than 10 years
the washer drains properly after the cycle but it doesn't spin at all. i did the diagnostic test and the only error code i got was e38 and e00 because it didn't drain afterwards. i searched up e38 and apparently it points to either the pressure switch or the door latch. which one is the likelier cause?
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
35,218
Location
Murray, Utah 84107, United States
Recheck that error code. I don't see an E38 error code on the tech sheet so do this; Wake the machine by pressing any button. Wait 5 seconds then simultaneously press and hold the Start/Pause and Cancel buttons. As long as the buttons are being pressed the error code will be displayed as E-##.
 

c87

Premium Member
Joined
Oct 30, 2017
Messages
4
Location
california
Recheck that error code. I don't see an E38 error code on the tech sheet so do this; Wake the machine by pressing any button. Wait 5 seconds then simultaneously press and hold the Start/Pause and Cancel buttons. As long as the buttons are being pressed the error code will be displayed as E-##.
huh, i was positive it said e38 prior to the diagnostic test and i even did it multiple times. now it says e00 which i think is supposed to mean it hasn't drained properly yet although i'm not seeing any water.
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
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Messages
35,218
Location
Murray, Utah 84107, United States
OK, E00 usually means no error codes although it's not on the tech sheet either. Try this;

• Turn the Program Knob to the start position, Spin Only.
• Press Start/Pause to start the cycle and save it.
• Press Cancel to stop the cycle and turn off the LEDs.
• Press Cancel again to turn on the LEDs.
• Within 5 seconds, press and hold the Options and Start/Pause buttons until LEDs start sequentially chasing, then release buttons.

All the LEDs will sequentially light. Pressing a button below a light cluster will light all the LEDs in that cluster at one time to confirm functionality.

Turn the program knob 1 click clockwise from the start position. The hot water solenoid will activate and hot water should enter through the detergent compartment.

Turn the program knob 2 clicks from the start position. The bleach water solenoid will activate and cold water should enter through the bleach compartment.

Turn the program knob 3 clicks from the start position. The bleach and the wash water solenoids will activate and cold water should enter through the softener compartment.

Turn the program knob 4 clicks from the start position. The door lock solenoid will deactivate and the loading door can be opened. When the door is opened, the drum light should turn on.

Turn the program knob 5 clicks from the start position. The washer will fill and tumble. Once tumbling has started, the Boost Heater (if so equipped) will turn on.

Turn the program knob 6 clicks from the start position. The drain pump & door lock solenoid will activate and the washer will operate in high spin.
SAFETY WARNING: If power is removed during this test, the door can be opened. To prevent injury, DO NOT put your hands inside when the tub is rotating.

Turn the program knob 7 clicks from the start position. The control will signal the last error code.

To exit test mode unplug the machine for 10 seconds
 

c87

Premium Member
Joined
Oct 30, 2017
Messages
4
Location
california
first diagnostic i got E52 on the 6th knob, second diagnostic i got E38 on the 5th one and E52 again on the 6th one.
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
35,218
Location
Murray, Utah 84107, United States
Disconnect the plug from the drive motor and measure the resistance across pins 4 & 5 in the motor. If the reading is between 105 & 130 Ohms, replace the speed control board. If the meter reads other than between 105 & 130 Ohms, replace the motor.




 
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