- Model Number
- B22CS80SNS
- Brand
- Bosch
- Age
- 6-10 years
Hello,
Can I get help on our issue?
Our refrigerator was replaced by manufacturer in the past, because they could not repair it. It was a nightmare to deal with them, because it took over a year for them to admit the problem. I believe that one of their online sellers supplied this, because the manufacturer did not have it in stock. We were informed that it was new.
However, we heard very loud noise from this refrigerator. We scheduled a repair once but cancelled it, because the noise was not continuous so, upon our experience with them, we thought that they will just deny the problem, unless they hear it during their visit, and, even if they hear it, they will try to get away with it. We just put up with it because we were so tired of dealing with them and we also had to be away most of the time. We stayed in this house only for a few days a year.
Now, we are back in this house and found that food goes bad even from freezer. We put thermostat in the freezer and found that the temp goes up to 30 degrees, when it is set at -11. The manufacturer kept postponed our repair and suggested to have it repaired by 3rd party but we refused and waited, because we always get repairs from manufacturers.
When their tech finally came over and opened the back of the refrigerator, he looked shocked and asked me to take a look. He told me that this could never be new, because it is messed up inside-things are dropped, loose and broken apart, the starter for the compressor is cracked, the freon is leaking and dripping and there isn’t even an access to the freon. Please take a look at the pictures I have attached.
He told me that this is beyond repair. He asked me where I got this so I told him that the manufacturer seemed to get it from an online seller. He told me that, then, he is not that surprised because it was always from that seller, whenever he found something strange during repair. He told me that this might have been a floor model, it could not be new, Something like this should not have been sold and the noise might have come from broken parts when compressor was running.
He gave us an emergency number of the manufacturer. However, the manufacturer offered about $150 discount for their new product and that’s it. They claim that it is out of warranty. This refrigerator was our biggest investment of $2500 and we cannot afford new.
What should we do about this? Are we also safe to live in this house with freon leak like this?
Can I get help on our issue?
Our refrigerator was replaced by manufacturer in the past, because they could not repair it. It was a nightmare to deal with them, because it took over a year for them to admit the problem. I believe that one of their online sellers supplied this, because the manufacturer did not have it in stock. We were informed that it was new.
However, we heard very loud noise from this refrigerator. We scheduled a repair once but cancelled it, because the noise was not continuous so, upon our experience with them, we thought that they will just deny the problem, unless they hear it during their visit, and, even if they hear it, they will try to get away with it. We just put up with it because we were so tired of dealing with them and we also had to be away most of the time. We stayed in this house only for a few days a year.
Now, we are back in this house and found that food goes bad even from freezer. We put thermostat in the freezer and found that the temp goes up to 30 degrees, when it is set at -11. The manufacturer kept postponed our repair and suggested to have it repaired by 3rd party but we refused and waited, because we always get repairs from manufacturers.
When their tech finally came over and opened the back of the refrigerator, he looked shocked and asked me to take a look. He told me that this could never be new, because it is messed up inside-things are dropped, loose and broken apart, the starter for the compressor is cracked, the freon is leaking and dripping and there isn’t even an access to the freon. Please take a look at the pictures I have attached.
He told me that this is beyond repair. He asked me where I got this so I told him that the manufacturer seemed to get it from an online seller. He told me that, then, he is not that surprised because it was always from that seller, whenever he found something strange during repair. He told me that this might have been a floor model, it could not be new, Something like this should not have been sold and the noise might have come from broken parts when compressor was running.
He gave us an emergency number of the manufacturer. However, the manufacturer offered about $150 discount for their new product and that’s it. They claim that it is out of warranty. This refrigerator was our biggest investment of $2500 and we cannot afford new.
What should we do about this? Are we also safe to live in this house with freon leak like this?