Bosch 800-series dishwasher (SHS843AF5N): bent door frame and misaligned door?

[jjwpls]

Model Number

SHS843AF5N

Brand

Bosch

Age

Less than 1 year

Hi All,
This is my first post here The Bosch 800 series dishwasher (SHXS843AF5N) was installed three months ago. After three months I notice that the door frame appears to be lightly bent, and the door does not line up ; the door does not quite level when it is open, either, as shown in the first three pictures. Any idea about what might have caused the bent door frame or door misalignment (e.g. ,door hinge), how to fix it, and anything to be aware of before contacting Bosch to check whether this issue would be covered by its one-year limited warranty? Thanks so much in advance!

 

[Jake]

Yes, it looks like the door is bent. I have no clue how that could of happened, but yes, its best to contact Bosch at 1-800-944-2904 to come out under warranty and fix this for you for free.

Let us know what they find, if you could please.

 

[jjwpls]

This is Bosch technician's after-visit assessment: "it took a pretty good hit from the bottom and buckled the inner cavity and frame along with hinges". An example he gave was the unit fell from the forklift and hit the floor at that corner. Not the installer's fault, nor the customer.

Since not only the door was bent but the dishwasher's frame was buckled, the issue is beyond repair. He encouraged me to contact the distribution center first (Lowe's) and then Bosch customer service; hopefully it won't be a game of buck passing.

 

[Jake]

Ok, that makes sense, thanks for the update!