- Model Number
- 1-5 years
So, I am trying to troubleshoot a frost problem in my freezer by accessing the diagnostic mode to determine if the issue lies in the defrost element or in the thermistor. The problem is that no matter how many different ways I try, the unit will not go into the diagnostic mode as described in the service notes. I was just wondering if I am doing it incorrectly, or if there somethings that I have to do before holding down the buttons on the front panel. Also, if I am doing it correctly and it is still not working, would that be indicative of a malfunctioning control board? I had recently replaced the control board after a power surge made it so the unit wouldn't even turn on. Just looking for some opinions before I go out and start buying replacement parts. Pic below is from the service notes for reference. Thanks!!