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FIXED Cant get freezer drawers out of Samsung Refrigerator RF31FMEDBBC

pdernbach

Premium Member
Joined
Aug 21, 2022
Messages
2
Location
92024
Model Number
RF31FMEDBBC
Brand
Samsung
Age
More than 10 years
Seems like main drawer should open further? I can free the top drawer in the freezer, but there is not room in the open freezer to get it out. Yes, took out piece that is in the door. Manual says to dislodge top drawer and just lift it out, but the drawer is big and the space to lift it out is not big enough. I have watched videos of other Samsung freezer drawers being taken out, but they are not like this one.
(My son dropped something behind the drawers of the freezer. Want it back)
 

ApplianceBCS

Premium Member
Joined
Aug 20, 2022
Messages
52
Location
College Station, TX
So what I would do is pull it harder out and close it. Pull it out and close it and you should feel the guides extend out until you fill a firm stop. This happens all of the time. Get some All temp 100% silicone and oil up the freezer guides after and this will help prevent this.
 

pdernbach

Premium Member
Joined
Aug 21, 2022
Messages
2
Location
92024
OMG! That totally worked! I went in there with "right, just pull it open/close a couple times; sure"
Kinda sounded dumb, but I'm the one who calls and they say "did you reboot?" Oh, yeah, that did it!

Thank you so much!!!!!
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
135,710
Location
Vicksburg Junction, Arizona
I had a perfect video mine just did it now when I shot it but the file is to big to post. Basically close and open to you feel it get the end of the guide.
If its too big to upload here, you can upload the video to Youtube and post the Youtube link here. Or share your video per Google Drive, Dropbox, or Microsoft OneDrive and post the share link here.

Jake
 

AnnieO

Member
Joined
Jan 14, 2023
Messages
1
Location
Tennessee
Thank you so much!!! For 10 years I have been annoyed at not being able to get good access to my freezer. Watching the Samsung video (which showed a much wider gap) and finding this forum was a GAME CHANGER for me. So much so, I posted a video on YOUTUBE (still uploading but here is the link). And finally my freezer is clean! ...
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
135,710
Location
Vicksburg Junction, Arizona
Thanks for posting that video, that will definitely help others.(y)
 
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