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FIXED CCGS990SET3SS Lower oven not igniting

jamesbty

Premium Member
Joined
Feb 27, 2022
Messages
5
Location
Canada
Model Number
CCGS990SET3SS
Brand
GE
Age
6-10 years
Hi all,
I had this issue approx 8 months ago. My lower oven would not ignite, I replaced the igniter per some suggestions and it fixed the problem. However it's no longer working again, same issue with the oven stuck at 100F.
Based on finding this thread:
I have a feeling I should have replaced the defective reflector on the lower oven as well. I am planning on ordering another igniter, as well as the deflector this time to see if this will fix the problem.

I am just not sure what exact part the new deflector would be - what the model number is or where I can order it to Canada?
Any help would be greatly appreciated.
 

Dan O.

Appliance Tech
Staff member
Joined
Oct 9, 2004
Messages
6,625
Location
Ontario, Canada
I have a feeling I should have replaced the defective reflector on the lower oven as well

Was it damaged? There's no other reason I know of to replace it.

not sure what exact part the new deflector would be - what [its part] number is

I believe the deflector for the lower oven bake burner is part # WS01L09397 (original # WB49M00397)

The oven ignitor looks to be part # WS01F01200 (original # WB13K10043)

where I can order it to Canada?

Canada is a big place. Any local dealer that sells appliance parts should be able to get GE parts. You can also contact a local GE appliance dealer to ask where to order parts. The deflector is unique to Canada and can not be ordered from US suppliers.


Dan O.
 

SBreen

Premium Member
Joined
Jan 11, 2023
Messages
3
Location
Kitty Hawk, NC
Hi all,
I had this issue approx 8 months ago. My lower oven would not ignite, I replaced the igniter per some suggestions and it fixed the problem. However it's no longer working again, same issue with the oven stuck at 100F.
Based on finding this thread:
I have a feeling I should have replaced the defective reflector on the lower oven as well. I am planning on ordering another igniter, as well as the deflector this time to see if this will fix the problem.

I am just not sure what exact part the new deflector would be - what the model number is or where I can order it to Canada?
Any help would be greatly appreciated.
This is my third issue with same problem. Replaced igniter (WB13K10043) first, then replaced igniter and newly designed heat shield (WB49X27927), and now the igniter and new combo kit with heat shield and oven bottom (WB35X37972). These incidents happened 1-2 yrs apart. Clearly an evolutionary design challenge, but the new addition of an oven bottom in the mix suggests GE/Haier is changing/increasing the distance between the igniter and the heat shield mounted on the oven bottom. Probably won't fix the problem, but should give more time between failures. Suggest you contact GE Consumer Relations 800-386-1215 for resolution as they seem to be understanding and helpful.
 

jamesbty

Premium Member
Joined
Feb 27, 2022
Messages
5
Location
Canada
niter and n
This is my third issue with same problem. Replaced igniter (WB13K10043) first, then replaced igniter and newly designed heat shield (WB49X27927), and now the igniter and new combo kit with heat shield and oven bottom (WB35X37972). These incidents happened 1-2 yrs apart. Clearly an evolutionary design challenge, but the new addition of an oven bottom in the mix suggests GE/Haier is changing/increasing the distance between the igniter and the heat shield mounted on the oven bottom. Probably won't fix the problem, but should give more time between failures. Suggest you contact GE Consumer Relations 800-386-1215 for resolution as they seem to be understanding an

Thanks for the reply! I'm going to do a fresh igniter reinstall and try to get the new heat shield as well and do them both at the same time. Hopefully that fixes it for longer this time.
 

jamesbty

Premium Member
Joined
Feb 27, 2022
Messages
5
Location
Canada
The parts came in, I noticed the new deflector/bottom oven plate (part WB35X37972) seems to have a shiny metal part where the new cutout is. Is this normal? I don't see this shiny metal in other pictures online, and I thought it was supposed to be just a cutout so the glowbar wouldn't have a problem
 

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SBreen

Premium Member
Joined
Jan 11, 2023
Messages
3
Location
Kitty Hawk, NC
It does make sense. I believe the shiny metal is a stainless steel back plate, and intended to protect the oven bottom layer above.
 
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