QC Inspector
Premium Member
- Model Number
- DD24DCTX9
- Age
- 1-5 years
Hi. I live here in Saskatoon Saskatchewan Canada and have an issue I need help with.
I have a Fisher & Paykel dishwasher model DD24DCTX9. It was installed December 2016 / January 2017 when we built the house.
The top drawer unit is quitting part way through the 116 minute cycle, beeping slowly and displays an error code of A3. According to the User Guide A3 is "Drawer cannot drain. The drainage hose may be blocked or kinked, or the connection to drainage pipe may be blocked."
Unplugging and waiting to do a reset will allow it to be restarted when the pause button was pushed to continue but after adding more water and turning a while it stops and the message returned.
Sucking out all the water with a shop vac including from the spray arm and debris screen, unplugging and restarting will let it wash some more before stopping again.
I unplugged it, vacuumed it dry, got under, removed the cover and disconnected the drainage hose. I can blow air easily through to the sink so it isn't plugged. I can thread a long plastic Zip tie in and touch the impeller and feel it move. I can thread the same Zip tie through the drawer sump to the impeller and move the impeller (visible under the spray arm, same pump), so nothing is clogging the pump, in or out.
I reassembled everything and plugged it back in and restarted it with the pause button. It finished rinsing and pumped out the rinse water.
I tried it on the rinse cycle and it filled, sprayed and pumped out the water.
I got brave and loaded it and turned it on to wash the load. It stopped and the A3 error code returned.
I don't know if there is a solenoid or valve sticking/not working or if the control board has got on it.
The lower drawer works correctly.
Any ideas on troubleshooting this critter or am I destined to have to call in for in home service?
Thanks
Pete
PS. I would have put this in the dishwasher section but there is no Fisher Paykel or Other Dishwasher section.
I have a Fisher & Paykel dishwasher model DD24DCTX9. It was installed December 2016 / January 2017 when we built the house.
The top drawer unit is quitting part way through the 116 minute cycle, beeping slowly and displays an error code of A3. According to the User Guide A3 is "Drawer cannot drain. The drainage hose may be blocked or kinked, or the connection to drainage pipe may be blocked."
Unplugging and waiting to do a reset will allow it to be restarted when the pause button was pushed to continue but after adding more water and turning a while it stops and the message returned.
Sucking out all the water with a shop vac including from the spray arm and debris screen, unplugging and restarting will let it wash some more before stopping again.
I unplugged it, vacuumed it dry, got under, removed the cover and disconnected the drainage hose. I can blow air easily through to the sink so it isn't plugged. I can thread a long plastic Zip tie in and touch the impeller and feel it move. I can thread the same Zip tie through the drawer sump to the impeller and move the impeller (visible under the spray arm, same pump), so nothing is clogging the pump, in or out.
I reassembled everything and plugged it back in and restarted it with the pause button. It finished rinsing and pumped out the rinse water.
I tried it on the rinse cycle and it filled, sprayed and pumped out the water.
I got brave and loaded it and turned it on to wash the load. It stopped and the A3 error code returned.
I don't know if there is a solenoid or valve sticking/not working or if the control board has got on it.
The lower drawer works correctly.
Any ideas on troubleshooting this critter or am I destined to have to call in for in home service?
Thanks
Pete
PS. I would have put this in the dishwasher section but there is no Fisher Paykel or Other Dishwasher section.