DV42H5000EW Samsung dryer grinding noise (with video)

armdoggy

Member
Joined
Oct 31, 2016
Messages
1
Location
san jose
Model Number
DV42H5000EW
Brand
Samsung
Age
Less than 1 year
Samsung dryer, about 6 months old. Every cycle starts with about 15 minutes of a loud grinding or buzzing noise. Even with an empty drum. It goes away as the dryer "warms up." Dryer heats and dries just fine, no other problems to report.

Not touching any other machine, noise is coming from the dryer itself. See attached video.

Samsung is currently giving me the run around and telling me to level the machine (it is). Trying to figure out what the issue might be so I can more quickly get to resolution.

Thanks in advance for any guidance or experience!

[video]https://www.dropbox.com/s/623zle3vha77cxc/IMG_2198.MOV.mp4?dl=0[/video]
 
Last edited:

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
101,368
Location
McMullen Valley, Arizona
Hi,

I saw and heard the video, That sounds like its coming from the motor, likely a defective motor. Its still under warranty, correct?

Have Samsung come out to see if its a defective motor, and if so to replace it under warranty.

Jake
 
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