You can send then a thousand emails and you still won't get anywhere. Big companies only respond to lawsuits, so if everyone that has this Frigidaire problem on theirs, hire a lawyer for a class action lawsuit, then Frigidaire will respond.Now on 3rd round of emails with Frigidaire, not getting anywhere.
I noticed the same problem on my frigidaire 2 days ago. Large rust at the back behind the icemaker. Called customer service and they keep saying the fridge is no longer on warranty and they have no recall notice for the problem. They wanted me to call a service provider in my area and have them take care of it. Any suggestions on what I can do to get Frigidaire to give me the same assistance they did for other friends on this blog? Would appreciate your help. Thanks!Yes, call Frigidaire: 1 (800) 374-4432
They will send the approved authorized Frigidaire service company out.
Have any pictures of your fix??I was in a tough spot, since my Kenmore-branded refrigerator was made by Frigidaire and out of warranty. After many calls to both Sears and Frigidaire, the end result is that they are each saying the other is responsible for any out-of-warranty repair. I would have to take one or both of them to small-claims court to get any traction.
In the meantime, I noticed a couple weeks ago that the water no longer came out of the dispenser. Pulled the unit, and there was now not only the rust spot that had been there for quite a while, but also a 2" x 3" and about 1" thick piece of ice "growing" on the rust spot, and it had enclosed the water line! I of course removed it and after thawing the water line it started flowing again.
OK, time to fix this myself if I could. I called my local appliance repair guru, and he said to get some self-adhesive automotive heat/sound dampener and apply a few layers. I got it, cut out 3 14"x16" sections, cleaned/dried the area really well, and then applied each section positioned with the rust spot in the center. It's about 1.5" thick.
Anyway, maybe this will help someone in the same situation as me. Not ideal, but hopefully it will extend the life of this unit a few years longer.
the page says "No Image Available" meaning they don't have a picture. the part is available. if it is a Frigidaire or electrolux unit, they may cover some or all the repair. if it is a Kenmore branded unit (made by frigidaire) they likely won't cover it. you'll be lucky if they acknowledge the problem. of course the "fix" is a band-aid that covers up ,the problem and stops the unit from dripping on the floor. it will eventually corrode the copper heat exchanger since the problem may actually be a separation and the cap tube would need to be re-attached to the suction line and then install the "kit. if they don't access the heat exchanger and repair it, they may be only doing half the job.What's the part number that's on the box it came in?
Because you can clearly see 5303918657 is Available here: 5303918657 Rear Panel Kit
Useless the part number on the package it came in has been changed.
I don't know the answers to those questions, as I have not installed this kit as of yet.
If they have had to create a sweat kit, they obviously have had enough people complain and then just go away because they continue to refuse to address the actual problem. Several people have had sever damage to their homes. Take pictures and document everything. Would you consider a class action lawsuit?Hello All,
I recently saw the same problem on my refrigerator as well. When called Frigidaire, they simply said that the warranty would not cover this. I also mentioned what I had learned from this blog but they did not wanted to cover it. What did you guys tell the company when you had it fixed for out of warranty refrigerator? Thanks in advance.
I agree and am trying to see if anyone wants to file a suite. I have mold damage now due to their fridge and they are refusing to reimburse or replace the unitYou can send then a thousand emails and you still won't get anywhere. Big companies only respond to lawsuits, so if everyone that has this Frigidaire problem on theirs, hire a lawyer for a class action lawsuit, then Frigidaire will respond.
I would be more than happy to join a class action law suit, given everything I have read this is a major problem with Electrolux design and/or manufacturing. I have a Frigidaire French door with bottom freezer, pulled it out to clean the floor of dust and such, and found this same rust spot everyone is talking about on this forum. Called store where we bought it well don't you know hhgregg is out of business. We had purchased the extended warranty for 3 years or so I thought. When we called the warranty company they said NO my warranty was up in 8/2017. WHOA how can that be we bought it on 8/14 it cleared stated that the manufacturing warranty was for 8/14/2015, then add on the 3 years I can count that is 8/2018.View attachment 37249View attachment 37250View attachment 37251
This is the damage that has been done to my home from my frigidaire. It actually was made worse by the sweat kit being applied, as it was a cover up and not an actual fix. Would anyone consider a class action law suite?