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FIXED Fridge not cooling

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bobke

Premium Member
Joined
Jul 13, 2014
Messages
6
Location
texas
Model Number
GX5SHDXTQ00
Brand
Whirlpool
Age
6-10 years
freezer is working just fine but the refridgerator is not cooling
 

Jake

Appliance Tech - Admin
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Aug 24, 2004
Messages
121,755
Location
McMullen Valley, Arizona
Hi,

Put your hand in front of your air vent that's located inside the refrigerator section and see if you feel cold air coming out of it, it should be strong flow of cold air, if not then keep your hand in front of it and open your freezer door and see if the cold air flow increases.

Also when you open your freezer door do you hear your evaporator(freezer) fan motor running?

Then also take some food out of the freezer and look/feel the back panel inside the freezer to see if there is frost build-up on it.

Jake
 

bobke

Premium Member
Joined
Jul 13, 2014
Messages
6
Location
texas
there is frost build up on the back wall of the freezer Fan is working but no air flow to the fridge. did replace the damper control in the fridge and does seem to open and close just fine what next
 

Jake

Appliance Tech - Admin
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Ok, that indicates one of your three auto defrost parts is bad.

Put the machine into a defrost cycle.

If the defrost heater turns on, the heater and thermostat are good and the control board needs to be replaced:
WPW10503278 Electronic Control Board


The forced defrost function is performed using the refrigerator display and keypad. Enter the Forced Defrost Mode by performing the following sequence of events:
1. Hold the refrigerator door light switch closed.

2. Press the Refrigerator Temperature DOWN /- keypad 3 times consecutively.
Note: The 3 keystrokes must be consecutive and within 10 seconds.

3. Release the refrigerator door light switch.

4. The control will display F- d to confirm entry into the Forced Defrost Mode.

5. Entry is confirmed by pressing the Refrigerator Temperature DOWN /- key once more. The unit is off and in the Defrost Mode.
Note: All control functions will be turned off (Compressor, Defrost, Evaporator Fan, the damper will remain in its current position

6. The control will default to the short run period test.
Note: You can toggle between the S Short and L Long test mode by pressing the Refrigerator Temperature UP /+ Key. Long Test mode is used for factory test and should not be used in the field.

7. Once the desired mode is displayed, confirm the forced defrost by pressing the Refrigerator Temperature DOWN /- Key once. The defrost will begin immediately and the display will return to a normal operating display with set point values.

8. Close the Refrigerator door(s). You are in the defrost mode.
Note: Forced Defrost mode can be exited at any time prior to step 7 by closing the Refrigerator Door(s).

Let us know what you find.

Jake
 

bobke

Premium Member
Joined
Jul 13, 2014
Messages
6
Location
texas
defrost

took everything out of fridge. opened doors,unplugged, and let it sit overnite. replaced the damper control, cleaned up all the water on the floor and plugged it back in and is working fine. thanks for the direction for this very inexpensive repair.

bob
 

Jake

Appliance Tech - Admin
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Messages
121,755
Location
McMullen Valley, Arizona
Ok Bob, unless the door was left open overnight, that is only a temporary fix, and I'll bet you in a week or so it will do the same thing.

Keep us posted.

Jake
 

bobke

Premium Member
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Jul 13, 2014
Messages
6
Location
texas
The freezer door may very well have been left open over nite. thank you for your help. I will keep a close eye on the frost build up in the back of the freezer

bob
 

bobke

Premium Member
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Jul 13, 2014
Messages
6
Location
texas
where is this board located and how do you exit the defrost mode. can you just unplug fridge to exit.
 

Jake

Appliance Tech - Admin
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Location
McMullen Valley, Arizona

bobke

Premium Member
Joined
Jul 13, 2014
Messages
6
Location
texas
took your advise and changed the jazz board. thank you for all your help.
bob
 

Jake

Appliance Tech - Admin
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Location
McMullen Valley, Arizona
Excellent Bob, glad to hear that.:)

Jake
 
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