Purchased new in 2006. Have bought the EXTENDED warranty every year after. June 27.2014 called warranty number to report a problem with the freezer not working. First repair company said they could not fix it. Second repair company said the same thing. Third repair company by the name of Accord Appliance Repair took four weeks and three different appointments to finally re-charge with refrigerant while having to braze area to seal. Dec 9th, same problem and same repair company. Today is Jan10th and I am still waiting for them to send the same guy over and do the same temporary fix. I will have to pay for another year for their extended warranty and I have good reason to doubt if Electrolux will ever live up to their promise and replace a unit that can only be fixed, temporarily. I am open to any information anyone may have to resolve my problem.