FIXED Frigidaire FFLE3911QW: Washer stopped working in the middle of load and does not drain

[liviekins]

Model Number

FFLE3911QW

Brand

Frigidaire

Age

1-5 years

I was washing a load of clothes and noticed that it was running a lot longer than usual. Upon investigation, I found that the machine was making a buzzing sound. I turned it off and opened the washer to find my clothes were still soaked. I tried to re-run another cycle and this time it filled and did nothing else while still making the buzzing sound. It also started emitting somewhat of a burning smell. I am including a recording of the buzzing sound here.

I've tried to do some troubleshooting and I'm thinking it could be the drain pump? Please let me know if you have any insight on the issue on how I can go about fixing this issue! Thank you!

 

[Jake]

That link does not work, its says 403 FORBIDDEN.

Yes, I'd first check the drain pump for something stuck/jammed in it.

Here's the drain pump for your model(Video Included):
Drain Pump 5304524452


Jake

 

[liviekins]

Thanks Jake, I'm re-uploading the file here. I will look into whether it is jammed.

 

[Jake]

Ok, That file works, what cycle was the washer in when it made that noise? The drain cycle?

Jake

 

[liviekins]

It was in rinse and spin. Thanks for taking a listen!

 

[Jake]

Rinse and Spin would also Include the Drain Cycle, so yes check for a foreign object in the drain pump making that noise.

Jake

 

[liviekins]

Thank you for all your guidance on this problem, Jake. I found a sock had somehow gotten into the drain pump causing it to jam. As a newbie, I underestimated the amount of water that would leak out when removing the pump and accidentally caused a tiny bit of water damage to the hardwood adjacent to the tiling. That's a fix for another time, but for whoever reads this - don't be like me!

 

[Jake]

I found a sock had somehow gotten into the drain pump causing it to jam.

Excellent, glad that was all it was.

Thanks for the update!

Jake