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Frigidaire Refrigerator FFHS2611LBRA Freezer not freezing

trayhezy

Premium Member
Joined
Jan 17, 2022
Messages
2
Location
Mississippi
Model Number
FFHS2611LBRA
Brand
Frigidaire
Age
1-5 years
Kind of a strange case.

It stopped producing ice cubes a few days back. I thought it was because of the frozen ice in the dispenser, so I removed and cleaned it. Then when I put it back in, after about an hour I got the H1 alert. It was then that I noticed some of the items were not completely frozen.

I got the tech sheets from another thread and ran the test, all came back normal except 5C. It gave an E on the second and fourth run (not the first or third) even though 5A and 5B came back normal. It is like it is working sometimes.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
128,974
Location
Redmond, Oregon
Here's your tech. data sheet: https://ecommcdnprod.azureedge.net/...roduct_support/DFH/DFHS2313MFHA/808662201.pdf

Ok Damper Motor is 5C:
If A or B did not display a “4” this test will display “_” and the motor will not run.
If “4” was displayed in test A or B this test displays “E”, and runs the motor continuously. If motor movement is not heard, there is a problem with the motor or motor circuit.
If motor is running, there is a problem with the damper switch or damper switch circuit.

Did you hear the damper motor running? Also is the evaporator fan motor in the freezer running when you open the freezer door?

Another member had this similar problem and the new damper door fixed it:

Here's the damper door for your model you can order:
Damper Control Assembly 242303001


Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
128,974
Location
Redmond, Oregon
Wait, you said you had HI on your FREEZER temperature display?

Your refrigerator section is cooling fine still?

Put a freezer thermometer in the FREEZER and tell us what it reads in 2 hours.

Do you see frost build-up on the back panel inside the FREEZER?

Jake
 

trayhezy

Premium Member
Joined
Jan 17, 2022
Messages
2
Location
Mississippi
Thanks for you feedback.

Yes I get the H1 on the FREEZER.

My refrigerator section is cooling fine.

The thermometer reads 36.

I see no frost build up anywhere.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
128,974
Location
Redmond, Oregon
Ok, then remove the back panel inside the freezer and take a photo of your evaporator coil and upload it here, we need to see the frost pattern on it.

Jake
 
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