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GE Artica Refrigerator - Freezer not cold enough/ice on part of back panel. Refrigerator side ok.

haf

Member
Joined
May 26, 2015
Messages
1
Location
NJ
Model Number
PSS26LSRC
Brand
GE
Age
More than 10 years
We have a GE Artica side by side refrigerator that is 11 years old. The freezer is cool but not cold. The refrigerator section seems like it is ok. Some of the food was frozen but some was thawed out. I removed all the food and now the back panel is half way covered in a thick frost. There is ice in the ice maker that is not completely frozen. Any suggestions?

Picture attached. Sorry is is sideways.
 

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Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
125,692
Location
McMullen Valley, Arizona
Yup, from those photos you have a auto defrost part that has gone bad.

You have 3 parts that control the auto defrost cycle, the motherboard, the evaporator thermistor, and the defrost heater.

So what we do is a process of elimination to determine the bad part. So you will want to unplug your refrigerator and test the defrost heater first, but don't defrost it yet before testing it because if the heater checks good then you will need to test the evaporator thermistor thats mounted on the top of your evaporator coil, and that needs to be covered in frost to test that.

So take the food and shelves out of the freezer and remove the back panel inside the freezer, and test the defrost heater first, take the wires off before testing. Watch the video below to test it, if that tests fine, then watch the video Shawn made to test your defrost thermistor. If both test fine, then your motherboard is the bad part.

Here's the evaporator thermistor for your model:
Thermistor WR55X10025 Order now for same day shipping. 365 day return policy. RepairClinic.com


Watch this video, Shawn explains how to test/replace the evaporator thermistor:

[video=youtube;7lxOqMjFtr4]https://www.youtube.com/watch?v=7lxOqMjFtr4[/video]

Here's the defrost heater for your model:
Defrost Heater Assembly WR51X10055 Order now for same day shipping. 365 day return policy. RepairClinic.com


Here's the motherboard for your model:
Main Control Board WR55X10942 Order now for same day shipping. 365 day return policy. RepairClinic.com


[video=youtube;311BiD76iYg]https://www.youtube.com/watch?v=311BiD76iYg[/video]

Jake
 
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