FIXED GE GFE28HSKSS Fridge water and ice not working and warm up top and frozen behind crisper drawer

[bvon]

Model Number

GFE28HSKSS

Brand

GE

Age

1-5 years

I have a GE GFE28HSKSS french door fridge where the water isn't working, it's not making ice, the temp at the top of the fridge is warm and the food at the bottom in the crisper drawer is frozen. Behind the crisper drawer there is ice built up. The only thing I've tried so far is adjusting the temp. to no avail. I've researched thawing the water lines but it seems more of an issue with thermostat, fan, or something else. Can anyone point me in the right direction? Thanks

 

[Jake]

Hi,

Do you hear the refrigerator section fan motor running inside the refrigerator section? You may need to hold the door switch in to hear it on some models.

Here's the refrigerator evaporator fan motor for your model:
Refrigerator Evaporator Fan Motor WR60X26866


There is a video in the refrigerator evaporator fan motor link that shows you how to access it.

Here's another member that had this similar issue:

FIXED - GE PYE22KSKFSS - Fridge warm - Freezer OK

The Fridge section is not getting cold. The Freezer section is good, below freezing. The compressor seems to be running most of the time. Measured temps, Freezer - 7*F, Fresh Food - 50*F, Temp. controlled drawer - 28*F, ambient temp - 72*F Set temps, Freezer - 0*F, Fresh Food - 37*F...

www.applianceblog.com

 

[bvon]

Hi Jake,
Thanks for your response. I hear a noise inside the fridge section but I'm guessing it's the compressor not the fan. I'm not sure but the symptoms of ice build up, cold below, and warm above, and the similarity with the other post you shared would seem to indicate you're right. Thanks for pointing me in that direction and the helpful video. I'll give it a shot.
Brian

 

[Jake]

Ok Brian, sounds good, let us know what you find.

 

[bvon]

I replaced the evaporator fan motor and it did the trick. The temp. is consistent in the whole fridge, no more ice build up behind the crisper drawer, and the water is flowing again. I did notice a couple of things while changing the fan. There is another smaller fan in the styrofoam unit to the left of the evaporator coils as you're looking in the refrigerator. I didn't notice it spinning when I temporarily plugged the fridge back into power. I assume this comes on intermittently rather than always and that's why it wasn't spinning vs. it being broken. Is that correct? Picture attached. Also, I noticed some mold build up on the styrofoam and the foam lining. Is that any reason for concern? Thanks again for all the advice and guidance.

 

[Jake]

Excellent, glad to hear the new refrigerator evaporator fan motor fixed it.

Thanks for the update!

There is another smaller fan in the styrofoam unit to the left of the condenser coils as you're looking in the refrigerator. I didn't notice it spinning when I temporarily plugged the fridge back into power. I assume this comes on intermittently rather than always and that's why it wasn't spinning vs. it being broken. Is that correct?

Yes, that one only comes on when needed.

Also, I noticed some mold build up on the styrofoam and the foam lining. Is that any reason for concern?

Nope, no reason for concern.