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GE GFW480SSK0WW Front Load Washer Starts to Spin but Then Stops

SFMarc

Premium Member
Joined
Jan 14, 2023
Messages
3
Location
SF Bay Area
Model Number
GFW480SSK0WW
Brand
GE
Age
1-5 years
We have this 5.5 year old GE GFW480SSK0WW front load washer: https://www.geappliances.com/applia...oad-ENERGY-STAR-Washer-with-Steam-GFW480SSKWW

When we try to start any load, it starts to spin a few inches in one direction, starts to spin a few inches in the opposite direction, but then stops.

What's really strange though is that once in a while (maybe 5% of the time) it will start working normally again and will continue working for a bunch of consecutive loads until it starts to have the issue above again.

Unplugging the washer / plugging it back in doesn't fix the issue and I haven't been able to figure out any pattern to when/why it will start working normally again. It seems to be completely random.

I put it into service mode and I see a “fault code hex” of “d3” which indicates a “Hall Sensor Fault: Issue with pulses from hall sensor”.

Does anyone know what could be causing it to start working normally once in a while so we can continue using it while we figure out what to do with it? Does it even make sense to pay to repair a 5.5 year old washing machine that's already known for having poor reliability? It's in a closet with a dryer stacked on top of it so it's not very easy to access.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
139,315
Location
Vicksburg Junction, Arizona
Hi,

I couldn't locate the tech. data sheet or service manual for this model, but all machines come with a tech. data sheet, did you find yours? I assume you did since you put in service mode and see a “fault code hex” of “d3” which indicates a “Hall Sensor Fault: Issue with pulses from hall sensor”.

Can you upload the tech. data sheet so I can see it too?
 

SFMarc

Premium Member
Joined
Jan 14, 2023
Messages
3
Location
SF Bay Area
Yes, I attached the Tech Sheet that I found online.
 

Attachments

  • 804700d0-61cc-48dc-8fb5-cd111b968eeb_GFW480SSK0WW_Tech_Sheet.pdf
    987 KB · Views: 69

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
139,315
Location
Vicksburg Junction, Arizona
Thanks!

Screenshot 2023-01-15 06.05.01.png


Here's the RPS/Hall Sensor for your model:
Rps Module WH12X23995


Here's the Inverter Machine Control for your model:
WH12X26034 Pcb Imc Asm and S/w
 

SFMarc

Premium Member
Joined
Jan 14, 2023
Messages
3
Location
SF Bay Area
Thanks!

Do you have any idea what could be causing it to start working normally once in a while so we can continue using it in the meantime?
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
139,315
Location
Vicksburg Junction, Arizona
No, sure don't. Sorry.
 
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