GE glass cooktop pitting

jon z

Premium Member
Joined
Jan 30, 2009
Messages
11
Location
ri
Model Number
PP989
Brand
GE
Hi we just had our 8 year old jenn air glass cooktop replaced 4 days ago with a GE profile glass cooktop. My wife was making baklava for our daughters class project and the honey - sugary - concoction boiled over:mad:. she followed the manufacturers direction for cleanup and we are now left with pitts in the surface. Our old top did not have pitts in it - it was cracked so we replaced. Is the pitting normal? Is this a manufacturer issue? Can we repair this? We are pretty discouraged with this unit and would appreciate any advice you can offer.

Thanks,
Jon Z
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
100,645
Location
McMullen Valley, Arizona
Hi Jon,

Wait until the glasstop is cool before cleaning. The only exception to this is to remove sugary spills while they are still warm. Wipe up any spills with a clean, wet cloth when the cooktop is cool. The longer you cook with a spill over on the cooktop, the harder it will be to remove.

To help avoid pitting: Clean up sugary spills as soon as possible. Clean glass while it is still slightly warm. Carefully scrape off sugary spill using a single-edged razor blade in a holder. Be sure the bottoms of pans are clean before replacing on cooktop.
From: http://www.doityourself.com/stry/inductblack

Is this a manufacturer issue? Can we repair this?
Unfortunately, pitting usually is not covered under warranty, never hurts to call GE to ask if they can make an exception this one time.

Pitting can not be removed. The glasstop would need to be replaced.

Jake

 

jon z

Premium Member
Joined
Jan 30, 2009
Messages
11
Location
ri
Thanks Jake. Can you tell me if this is merely cosmetic or if there are any safety concerns with cooking on it? As i mentioned, its 4 days old and for $1500 i'd rather not replace it if it's still okay to cook on. The pitted area is the size of a nickle and not very deep or dense.
Thaks again.
jon z
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
100,645
Location
McMullen Valley, Arizona
Its just cosmetic, no safety concerns at all.:)

Jake
 
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