GE GUD27ESSJ0WW Stackable Washer not agitating or spinning

[asus389]

Model Number

GUD27ESSJ0WW

Brand

GE

Age

1-5 years

I have a GE GUD27ESSJ0WW stackable washer/dryer that I have owned since new. It was installed in 2016. It worked fine until today. It seems to fill and drain correctly but not agitate or spin regardless of the mode I set it to. You can hear the motor running when it is supposed to be agitating or spinning, but the agitator and basket aren't moving.

I started diagnostics mode and the "On" and "Lid Locked" LED lights are solid which according to a Youtube video I watched means some sort of error with the belt? Does this sound correct given the symptoms? I didn't see a service manual posted on the GE site for this model.

Also, I tried to take off the bottom to check the belt and it won't come off. I used a screw driver in the spots where the clips are and it won't budge no matter how much I try. Is there some trick to getting the panel off of these units? Or does this unit for some reason not have a removable panel? Thanks.

 

[Jake]

Yes, the belt is possibly broken.

Here's the belt for your model:

GE WH01X20436 Drive 3L (AP5807057) - AppliancePartsPros.com

DRIVE 3L WH01X20436 / AP5807057 made by GE

click.linksynergy.com

Watch this video, he shows you how to get the front panel off:

Let us know what you find.

Jake

 

[asus389]

OK so I replaced the belt and it fixed the issue. However, I now get a slight burnt rubber smell at the start of the spin cycle. It didn't do this with the old belt prior to it breaking. Is this normal for a new belt? If not, what might I look at to troubleshoot?

 

[Jake]

I'm not sure if its normal for this model when its a new belt. I have not worked on this model as of yet locally.

Does the transmission pulley turn freely both ways?

Jake