• Please note, some of the links on our site are affiliate links (Learn More)

GE GUD27ESSJ0WW Stackable Washer not agitating or spinning


Premium Member
Feb 15, 2021
Model Number
1-5 years
I have a GE GUD27ESSJ0WW stackable washer/dryer that I have owned since new. It was installed in 2016. It worked fine until today. It seems to fill and drain correctly but not agitate or spin regardless of the mode I set it to. You can hear the motor running when it is supposed to be agitating or spinning, but the agitator and basket aren't moving.

I started diagnostics mode and the "On" and "Lid Locked" LED lights are solid which according to a Youtube video I watched means some sort of error with the belt? Does this sound correct given the symptoms? I didn't see a service manual posted on the GE site for this model.

Also, I tried to take off the bottom to check the belt and it won't come off. I used a screw driver in the spots where the clips are and it won't budge no matter how much I try. Is there some trick to getting the panel off of these units? Or does this unit for some reason not have a removable panel? Thanks.
Yes, the belt is possibly broken.

Here's the belt for your model:

Watch this video, he shows you how to get the front panel off:

Let us know what you find.

OK so I replaced the belt and it fixed the issue. However, I now get a slight burnt rubber smell at the start of the spin cycle. It didn't do this with the old belt prior to it breaking. Is this normal for a new belt? If not, what might I look at to troubleshoot?
I'm not sure if its normal for this model when its a new belt. I have not worked on this model as of yet locally.

Does the transmission pulley turn freely both ways?

If you feel that you have benefited from this site, and would like to show your appreciation.