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GE Profile Dishwasher PDT715SYN0FS stops mid cycle

cam4x42001

Premium Member
Joined
Jan 26, 2021
Messages
7
Location
Montana
Model Number
PDT715SYN0FS
Brand
GE
Age
1-5 years
Hello everyone. I have a 1.5 year old GE Profile dishwasher PDT715SYN0FS that has issues!! Pick a cycle any cycle and start. With in 2 to 30-40 minutes it will stop. The power does not stop. It just resets itself and looking at it looks like you didn't start it. I picked a different cycle and start. And again it will just stop. I thought maybe the door wasn't closed all the way but it latched as should. I checked the drain and disposal and everything was good there.

I filled the bottom up with water and started it and it would drain every drop. So moving on. Tried it again. And same thing. So moved to taking the filter out and the last of the water in the bottom where the filter sets in. Nothing in there. Pulled the racks out and the spinners to check them. All clean. Removed the bottom where the bottom spinner sets on by removing the screws. Was a little dirty but not bad. Checked all the tubes that move water throughout the inside and those are clean.

Put things back together and tried it again. Still no change. Did a hard restart by shutting off the breaker to the dishwasher for a min or so. When it came back on it said h20. Ok so checking water inlet pressure and for blocks. Nope all clear and good house pressure. Took a couple restarts but the h20 went away. You can hear it drain, you can hear the water spraying inside the tub. There is no leaks, there is no noise, there is no smell (electrical, plastic, burning, or anything), there is nothing but storing mid cycle to say it has an issue.

I can not find a darn thing about this DW online other then basic troubleshooting. I found something saying that the vent fan could make it stop and the display go blank. I should say that the front display is what will say washing/clean/drying, and on the top has the touch buttons and the timer. When it stops the front display is what goes blank. At any rate I read that the vent fan will make it stop mid cycle and the display will be blank. Ok sounds like my issue. So pulled the door and took it apart.

When I got into the vent fan the rubber gasket around the fan was half out and pressed against the fan a bit. I figured that had to be the issue. I took the fan out and replaced the gasket the way it should have been and put things back together and tried this again. With hope this would work I proceeded. I started the DW and the first time it stopped within minutes. Started it again as I figured I had just had it empty water and everything so naturally it would stop. It ran and kept going.

It went 59 minutes with 1 minute left I was standing there and it stopped. Ugh did it again and it finished and displayed clean. I now have it running again with an added option of heat dry to see what it does. So far so good. I could use some help. I'm not taking it to be fixed when I can do it myself and I'm not buying another 1000$ DW!

Added complete model number
 
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cam4x42001

Premium Member
Joined
Jan 26, 2021
Messages
7
Location
Montana
So I ran it 3 times in a row with no issues. Let it set till after dinner and loaded it with prewashed dishes. It acted up again. This time the first 5 times it said error h20 and the boost wash temp was flashing. Ugh.... so chose a different cycle and tried again. Started and ran for 4 min at the most then reset itself. No error code this time. I tried a handful more times on different cycles and it still keeps resetting. I don't know what's wrong with it. Any help would be greatly appreciated.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
122,790
Location
McMullen Valley, Arizona
Your missing a digit in your model number, read it from the model number tag inside the door on the tub frame.

Here's the results I get:
PDT715SYN0FS
PDT715SYN2FS
PDT715SYN3FS

Your tech. data sheet should be located underneath the dishwasher on the left side frame. Just remove the bottom access panel to get to it.

No Water Detected
In the event the internal water level does not change, the cycle will be cancelled and the user interface will display the following:
Models with SSD screens: H20 will be displayed on the SSD screen.
Models without SSD screens: Wash Temp LED will blink continuously.
Please verify the water supply line is connected properly, the supply line valve is turned on, and restart the cycle.

You have good water pressure to the dishwasher?

Does your drain hose have a high loop in it, so the water does not siphon out of the tub by-itself?

Jake
 

cam4x42001

Premium Member
Joined
Jan 26, 2021
Messages
7
Location
Montana
You are right about the model number. Forgot the 0. I have been all over this DW and didn't see a data sheet. Yes I have good water pressure. That was the first thing we checked. The drain hose is quite long and the end of it is to the side of the disposal and a foot above the DW drain. So no it cannot siphon itself. The h20 does not always show.

Last night was the first time I ever seen the flashing wash temp. I'd say I just didn't notice it before. When the dw runs it works like it should. No noise, has water, drains fine and also ran a dry cycle on it to check the heating element. That works too. Nothing explains why it just stops.

I can't find much about this dw online at all. I did read something about the vent fans. Those said that it will cause them to do what it's doing. The gasket around the fan was pushed out and so I fixed that and was hoping it was the fix. It ran fine empty 2 or 3 times. Let it set till after dinner and it went back to the same crap.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
122,790
Location
McMullen Valley, Arizona
Thanks!

I couldn't locate the tech. data sheet or service manual for this model either, hopefully another tech. can help you with this problem. I haven't worked on this model, without a tech. data sheet or service manual it will be impossible to find and fix this problem.

If no other techs reply to your thread, then you can contact GE at 1-800-432-2737 and they will send a tech out to see what's going on.

Jake
 

cam4x42001

Premium Member
Joined
Jan 26, 2021
Messages
7
Location
Montana
Yeah don't think there has been much issues with these yet. But I'm not gonna pay through the nose for a tech to do a house call. Thanks for your help
 

Jake

Appliance Tech - Admin
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Messages
122,790
Location
McMullen Valley, Arizona
Glad to help, let us know what the tech. finds.

Jake
 

simonchestnut

Premium Member
Joined
Feb 9, 2021
Messages
7
Location
Arizona
In a very similar situation here. DW also 1.5 years old; in last week has begun stopped mid-cycle with error code 'H2O'. Tried different cycles, including 1hr wash. It will complete (usually) after 3 or 4 restarts. However right now it just seems stuck and will not complete; just stop again mid-cycle with error code 'H20' after a few restarts

I moved DW out, (turned inlet off), detached water inlet from bottom of DW, and turned back to to check pressure...it's good. I can hear it delivering water to the tub, swishing around, etc. There's no pattern I can discern.
 

Bat2000

Member
Joined
Apr 8, 2021
Messages
1
Location
Texas
My same dishwasher is doing the same thing. Did either of you ever figure out the problem?
 

cam4x42001

Premium Member
Joined
Jan 26, 2021
Messages
7
Location
Montana
Unfortunately I have yet to figure it out. I have managed to get it to work. I run a load every other day and it has worked just fine. But I haven't ran it more then once. I'll take an every other day load. But no answer as to what the issue is. A local repair man said that it was the control panel and the touch screen. But my touch screen works and is responding to touch so don't see that being the issue. Maybe the main board but haven't got to look into that yet.
 

simonchestnut

Premium Member
Joined
Feb 9, 2021
Messages
7
Location
Arizona
Update! I had a GE repairman out today, and he did a software update that he said was designed to fix this bug. Main symptom was stopping midcycle with 'H20' error msg (indicating no water flow even though there was water flow) and Boost light flashing. I didn't always get this error/flashing; sometimes it would stop midcycle with no errors.

Have not yet run completely to test, but wanted to let this forum know that there is a software update available.

FYI-I didn't know this, but there is an ethernet jack somewhere under the dishwasher that allowed the technician to diagnose and also install the software update (like an ODBII for a car) from his laptop.
 

Jake

Appliance Tech - Admin
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Thanks for the update Simon!

Yes, there is a ethernet port on the main control board itself.:)

Let us know how it goes after you run a complete cycle.

Also can you post the software update part number please, so others can update their own dishwashers?

Did the GE tech. charge you anything to do it? Or was it under warranty?

Jake
 

simonchestnut

Premium Member
Joined
Feb 9, 2021
Messages
7
Location
Arizona
Hi Jake and all-first cycle completed with no errors and dishes clean :)

Unfortunately I don't know what the software rev is, and it was not on my invoice...he kindly did not charge me for the call even though it was ~7 months out of warranty...ymmv

Just curious...I tried to search for GE software update downloads but nothing obvious stuck out...are you saying there's a public site where users can get and install the updates themselves?
 

Jake

Appliance Tech - Admin
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Messages
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Just curious...I tried to search for GE software update downloads but nothing obvious stuck out...are you saying there's a public site where users can get and install the updates themselves?
Nope, not at all.

Glad GE did not charge you.(y)

Usually if there is a software update module users can install themselves it costs as much as a new control board, which already has the update on it.

Here's the control board for your model:

Jake
 

simonchestnut

Premium Member
Joined
Feb 9, 2021
Messages
7
Location
Arizona
Another UPDATE :(
After ~5 successful washes, the dishwasher again turns off about 5 minutes into a cycle. Display goes off after 5min, I can then hear the drain running to empty the bin for a few more minutes.

Beginning to really regret this purchase.
 

cam4x42001

Premium Member
Joined
Jan 26, 2021
Messages
7
Location
Montana
So I have been using mine. But not wash after wash back to back. I let my machine cool off. Then if I have to run another load I do so couple hours later. It's like it overheats if you run back to back.
 

Jake

Appliance Tech - Admin
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Messages
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That's interesting Simon, you ran 5 loads back to back like cam4 mentioned, then it quit again?

Jake
 

Jake

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Ok Simon, you will need to contact GE again and have them come back to see what's going on.

Jake
 
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