TRYeager
Premium Member
- Model Number
- PDT825SGJ5WW
- Brand
- GE
- Age
- 1-5 years
Hello Blog Team,
My GE Dishwasher - PDT825SSJ0SS is like dead box.....no display in the UI panel. That may sound familiar since I styled it from kkchopra’s post about a similar model of 2 years ago, when you helped him quickly. I hope you’ll do the same for me, since dirty dishes are stacking up.
There are other similar posts, and a question often seems to be whether it is the bottom-of-the-washer Configured Machine (main) Control Board or the user interface (UI) control board that is faulty.
I did see and have been guided by the GE Training Bulletin TP09-16 Diagnosing UI (User Interface) Controls of June 2016 that is mentioned in a few posts. But it has guided me onto a mysterious path of unlikely conclusions.
On the main control board, the service LED (or the only LED I see) flashes rapidly and constantly. The table in the bulletin clearly states that means there is a software error, and to “Replace the Machine Control”
So, I ordered a Configured Machine Control Board, WD21X25202.
While waiting, I studied the bulletin further, and it states to check for 13.5V on the main control board and at the UI control board. I have the voltage in both places, and all the door harness wires were checked for continuity. A main board with a software error but a good power supply is not particularly mysterious to me, since, as an engineer, I know power supplies are made (or once were) from simple robust components and that function would be totally separate from the software logic circuits on the board.
The bulletin states “If 13.5 VDC is found and the control does not function in Consumer Error Mode, replace the UI.”
Well, 13.5V is found at the board and my UI remains in DEAD MODE, which I assume is different from Consumer Error Mode. The bulletin does not explain, and my original manual does not even mention Consumer Error Mode.
So someone, please tell me what is Consumer Error Mode and how and why do you activate it?
It seems unlikely that 2 electronic parts would simultaneously fail. Has anyone seen both fail at the same time or know if one failure can cause the other to fail?
Well, the main control board arrived (completely new and sealed in a sack and made by GE), and it displayed the exact rapid flashing that the bulletin does not tolerate. And it had the 13.5V. And the UI board did not come to life.
Bad new parts are not unheard of, but I assume rare. To me, the proper name “Configured Machine Control Board” implies that someone had to program it or set jumpers (but there are none) for each different model. I wonder if GE forgot to do that.
So I ordered another main control board, this time a WD21X25738, which the supplier, PartsWarehouse.com states on their website and by phone is a replacement for WD21X25202. No other supplier shows that crossover, even GEApplianceParts.com. But PartsWarehouse.com said they’d take it back if it didn’t work.
And I ordered the UI, WD21X23938.
Neither have arrived yet.
The bulletin also explores whether the CSM has been tripped, but nowhere does it say what or where the CSM is. Since it says a CSM could trip from current leakage to ground, I assume a CSM is like a GFCI receptacle. But I can’t find any button or device anywhere on the washer that might be one.
So, someone, please tell me what and where the CSM is and what it looks like.
I didn’t mention earlier, but, of course, I tried numerous buttons and combinations to enact a reset. The web is filled with various instructions for many models but not for my own, it seems. Of course, I flipped the breaker off and on before I even tried those.
I have asked some specific questions that I hope will be addressed. But, of course, any advice this most generous blog group could offer would be greatly appreciated.
Does anyone care to wager whether my washer will be fixed by the new main board (…5738) or the UI board or will require both or will not be fixed at all?
Corrected model number in title
My GE Dishwasher - PDT825SSJ0SS is like dead box.....no display in the UI panel. That may sound familiar since I styled it from kkchopra’s post about a similar model of 2 years ago, when you helped him quickly. I hope you’ll do the same for me, since dirty dishes are stacking up.
There are other similar posts, and a question often seems to be whether it is the bottom-of-the-washer Configured Machine (main) Control Board or the user interface (UI) control board that is faulty.
I did see and have been guided by the GE Training Bulletin TP09-16 Diagnosing UI (User Interface) Controls of June 2016 that is mentioned in a few posts. But it has guided me onto a mysterious path of unlikely conclusions.
On the main control board, the service LED (or the only LED I see) flashes rapidly and constantly. The table in the bulletin clearly states that means there is a software error, and to “Replace the Machine Control”
So, I ordered a Configured Machine Control Board, WD21X25202.
While waiting, I studied the bulletin further, and it states to check for 13.5V on the main control board and at the UI control board. I have the voltage in both places, and all the door harness wires were checked for continuity. A main board with a software error but a good power supply is not particularly mysterious to me, since, as an engineer, I know power supplies are made (or once were) from simple robust components and that function would be totally separate from the software logic circuits on the board.
The bulletin states “If 13.5 VDC is found and the control does not function in Consumer Error Mode, replace the UI.”
Well, 13.5V is found at the board and my UI remains in DEAD MODE, which I assume is different from Consumer Error Mode. The bulletin does not explain, and my original manual does not even mention Consumer Error Mode.
So someone, please tell me what is Consumer Error Mode and how and why do you activate it?
It seems unlikely that 2 electronic parts would simultaneously fail. Has anyone seen both fail at the same time or know if one failure can cause the other to fail?
Well, the main control board arrived (completely new and sealed in a sack and made by GE), and it displayed the exact rapid flashing that the bulletin does not tolerate. And it had the 13.5V. And the UI board did not come to life.
Bad new parts are not unheard of, but I assume rare. To me, the proper name “Configured Machine Control Board” implies that someone had to program it or set jumpers (but there are none) for each different model. I wonder if GE forgot to do that.
So I ordered another main control board, this time a WD21X25738, which the supplier, PartsWarehouse.com states on their website and by phone is a replacement for WD21X25202. No other supplier shows that crossover, even GEApplianceParts.com. But PartsWarehouse.com said they’d take it back if it didn’t work.
And I ordered the UI, WD21X23938.
Neither have arrived yet.
The bulletin also explores whether the CSM has been tripped, but nowhere does it say what or where the CSM is. Since it says a CSM could trip from current leakage to ground, I assume a CSM is like a GFCI receptacle. But I can’t find any button or device anywhere on the washer that might be one.
So, someone, please tell me what and where the CSM is and what it looks like.
I didn’t mention earlier, but, of course, I tried numerous buttons and combinations to enact a reset. The web is filled with various instructions for many models but not for my own, it seems. Of course, I flipped the breaker off and on before I even tried those.
I have asked some specific questions that I hope will be addressed. But, of course, any advice this most generous blog group could offer would be greatly appreciated.
Does anyone care to wager whether my washer will be fixed by the new main board (…5738) or the UI board or will require both or will not be fixed at all?
Corrected model number in title
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