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GE Refrigerator GNE21FMKBFES Refrigerator Section not cooling, freezer fine

skiter29

Premium Member
Joined
Jun 21, 2011
Messages
56
Location
Minnesota
Model Number
GNE21FMKBFES
Brand
GE
Age
1-5 years
GE REF MODEL GNE21FMKBFES REF Section not cooling freezer fine this unit is doing everything it should but cool the frige evap motor working fine all air ducts are clear evaportor has a perfect
frost pattern damper is open this is air flow but very little the only issue is that the food packages have frost on it so there is moister getting in door gasket looks good but must not be i clean everyting up on Thursday all frosted up agian today but ref section is totally warm would the little air thats getting in cause ref section not to cool almost no air flow to the top kinda baffled been in the service buisness nearly 35 years this is strange any help would be really appricated thanks in advance
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
125,718
Location
McMullen Valley, Arizona
Hi,

On this model the freezer evaporator fan motor blows cold air up into the refrigerator section.

Here's the service manual for your model: https://drive.google.com/file/d/17qJtxfsJhSvHOAQhQnLeJOp0AvbASEXO/view?usp=sharing

Remove the AIR TOWER in the refrigerator section on Page 34, check for ice/frost blockage in it.

Then on page 35 is the air damper, check for ice/frost blockage in that too, and do the diagnostics it says to do as well.

Here's the air damper assembly for your model you can order, if needed:

Jake
 

skiter29

Premium Member
Joined
Jun 21, 2011
Messages
56
Location
Minnesota
i did all that everything looks as it should the only thing is that there is ice crystals on the food bags so there is moister getting in the freezer some how
door seals look good had both freezer and ref section total apart everything clear
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
125,718
Location
McMullen Valley, Arizona
Ok, then you will need contact GE to come out at 1-800-432-2737 and find that air leak, if you can't find it.

Jake
 
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