• Please note, some of the links on our site are affiliate links (Learn More)

GFE28HMHEES GE Water Dispenser and Ice Dispenser not working

Rgn2121

Premium Member
Joined
Apr 14, 2022
Messages
4
Location
Indiana
Model Number
GFE28HMHEES
Brand
GE
Age
6-10 years
Last night, all of a sudden the water dispenser, ice dispenser and bottom freezer light stopped working. When i have water selected on the display and push the button to dispense water, the light comes on but nothing else happens. Same thing if I have it set to crushed or cubed ice...only the light comes on. I also noticed that I can only turn off the bottom ice maker. When I click the ice maker button, there is no longer an option for the top ice maker.

Door switches for the French doors appear to be working normally. I tried unplugging the refrigerator and leaving it off or a minute or so and plugging it back in...no luck.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
131,532
Location
Redmond, Oregon
Hi,

Sounds like possibly a loose or broken wire in the wire harness going to the door board.

Here's the parts diagram for your model:
#195 is the door board

Here's the photos of the wire harness connectors to the door board:

Jake
 

Rgn2121

Premium Member
Joined
Apr 14, 2022
Messages
4
Location
Indiana
I don't know if I looked at the right thing, but I took the panel off off the front that has the buttons for water and ice and found this connector unplugged. Seems odd and I am not sure where it connects or if it does.
 

Attachments

  • IMG_20220416_204737319.jpg
    IMG_20220416_204737319.jpg
    232.2 KB · Views: 34
  • IMG_20220416_204721036.jpg
    IMG_20220416_204721036.jpg
    264.3 KB · Views: 35

Rgn2121

Premium Member
Joined
Apr 14, 2022
Messages
4
Location
Indiana
I see no I didn't look at the correct place after looking at the diagram again, but still curious about that connector.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
131,532
Location
Redmond, Oregon
Yes, that is very odd, I don't see where it connects to either.

You may need to have GE come out at 1-800-432-2737 to investigate that.

Jake
 
Top