FIXED GI5FSAXVY01 Whirlpool Gold French Door Refrigerator leaking water on floor

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Dunnom

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Location
Wisconsin
Model Number
GI5FSAXVY01
Brand
Whirlpool
Age
1-5 years
Our bottom freezer, french door, whirlpool refrigerator leaks a small puddle of water on the floor every other day it seems. (Water is always on the front left corner of the fridge) After doing some research I thought it would be due to a clogged/frozen drain in the back of the freezer or a crack in the condensate tray. However, it appears that is not the case.

I took it all apart last night and was able to pour water down the drain and it ran down to the condensate pan with no issues. I then checked the condensate pan for cracks and didn't see any. Nor was any water left on the floor below where the pan was when I was taking everything apart.

I've also checked the front of the freezer door and the water connection in the back for leaks and neither seem to be the culprit. There is no ice/water build up inside my freezer and the food is staying adequately frozen. The other thing I've done is tried shutting off the ice maker for a couple days but it doesn't seem to be related to the ice maker either since water still leaked with that disengaged....

Any other suggestions? Could it be a water filter issue? You'd think if it were the water filter I'd be getting a leak on the inside of the fridge below where it's housed but I could be wrong?

The only other thing I noticed is last night about an hour after it had been plugged back in, it sounded like water was running through the system ( not sure it that's part of it's daily process ) but shortly after I heard the 'water filter type' noise there was water on the floor in the normal location. Not sure if that helps point to the issue or not?

Any help or suggestions would be appreciated.
 
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rickgburton

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Can you recheck your model number. Nothing comes up with that one. Read it from the tag on the machine.

Click here: Appliance Parts

Then you will see a link that says: How to find a model number.
 

Dunnom

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Sorry, looks like I put a "1" in there when it was supposed to be an "I". Anyway, the correct model # should be GI5FSAXVY01 . Thanks in advance for your help Rick!
 

rickgburton

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It sounds like you checked all the usual suspects so after reading your post I think you were on the right track. Instead of shutting just the ice maker off, shut off the water to the refrigerator at the supply valve and lets see if there is any water on the floor after a few days. If there is, we can eliminate the entire water system in the refrigerator. You say it returns every other day and that sounds like the same amount of time between defrost cycles. It looks like the only water line on that side of the refrigerator runs down the left side of the door to the dispenser. Shutting the water off will give us a good starting point.
Snapshot_1.jpg
 

Dunnom

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Sounds like a great idea! Should I disconnect the valve or just shut it off? Just wondering if there will still be pressurized water in the fridge if I don't disconnect the valve completely and let it drain? I could be wrong though, if just shutting the valve off will do the trick I'm all for it. Let me know your thoughts.

Thanks again Rick!
 

rickgburton

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Just shutting it off should do it. The water pressure will only be in the supply line.
 

Dunnom

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Sounds good, that's what I'll do. I'll also try to drain any water that's left in it by running some water into a cup from dispenser after shutting off the valve. I'll let you know how it goes in a couple days.

Thanks Rick!
 

rickgburton

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Excellent plan my friend! Keep us posted! It might be easier to just remove the water filter.
 

clk430bk

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Location
NJ
Hi guys, I am having the exact same issue as dunnom is with the water leak and same exact fridge. I have not turned off the water to the ice maker and dispenser. However today my wife and I though the freezer crapped out on us as there was frost everywhere and on everything in the freezer. There was so much ice that it froze the light switch so the light would not turn on.
Hope this gives you additional info in diagnosing this. I would like to watch the posts to see what can bedone to fix this.
BTW....Does whirpool have any info on this problem?
Brian
 

rickgburton

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Your problem sounds like the evaporator fan motor is not working. Can you hear the fan working?
 

Dunnom

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Hey Rick,

Just a heads up, it doesn't appear to have leaked again since Thursday evening within a couple hours of me shutting off the water line going to the fridge. Assuming this trend continues with no more leaks, what do you suppose was the culprit to the leaks? Something leaking where the incoming water line meets on that side and shoots up to the water filter? I know you mentioned the line running down the door to the dispenser in an earlier post of yours but the leak isn't on the dispenser side. It's the other side in the front where that water unit is that shoots up to the filter...

Let me know your thoughts and thanks again for all your help Rick!

Also, good luck with your situation Brian. My issue didn't involve any ice up or frost up in the freezer so Rick might be right that it's a separate issue.
 

rickgburton

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That seems a good place to start looking for a leak. If it's leaking onto the floor there must be some visible signs somewhere near there.
 

Dunnom

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Hey Rick,

Well, since I've shut off the water valve more than a week ago it has still leaked three times. So I'm guessing it's not the water line for the dispenser that is the culprit here. If the condensate pan, the condensate drain, and the water lines aren't the issue what could it be? I'm not getting any over frosting/ice in the freezer or at the bottom. When I took it apart there was no ice build up in or around the condensate drain. I ran water down the drain and it went straight through. I watched the water drip into the pan and didn't see any leaking out there either. None was on the floor after putting everything back together ( which took an hour ) which is plenty of time for the pan to leak...

I guess we're back to square one. The leak like I said is every other day or so and it's in the front right corner ( when your looking right at it from the front ) of the fridge on the floor. Not a ton of water, maybe like a cup or less.

Any thoughts?
 

rickgburton

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Well, it sounds like you checked all the usual suspects so I'm stumped. Maybe if one of the other techs sees this they'll have a better answer for you. Sorry my friend!
 

Jake

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Not sure myself, you'll likely need to have a tech. out to see whats going on.

Jake
 

Dunnom

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Well I truly do appreciate all of the help and input guys. In 90% of the cases I'm sure the advice you guys gave would have helped me fix the problem on my own so keep up the good work. This is an awesome site you guys have going and I'll definitely use this site in the future as well as tell my friends to do the same if they should have appliance issues.

Thanks again and I'll try to come back here and post about what the tech discovered after one comes out to fix it. That way it helps you guys with other folks moving forward in similar situations.
 

Jake

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Thanks, yes when folks come here for common parts we see that break we can easily help them identify them and link them to the correct part to fix it, but water leaking issues are harder to nail down without us being there with you.:)

Jake
 

Shawn Hughes

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Suwanee, Georgia, United States
I am having the same exact issue with my Whirlpool Gold French Door Refrigerator and it's driving me nuts since it's ruined my wood floors at the front of the freezer door. Did you ever find the problem you were having? To me it looks like it's the water from defrosting the evaporator coils... Is there a fix?
 
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