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GS6NBEXRS00 Whirlpool Refrigerator Ice auger not working

jamarine_73

Premium Member
Joined
Dec 9, 2014
Messages
9
Location
Charleston, SC
Model Number
GS6NBEXRS00
Brand
Whirlpool
Age
More than 10 years
The whirlpool refrigerator I have (GS6NBEXRS00) suddenly stopped dispensing ice. I have thawed the ice bucket and the ice maker is still making ice but when a cup is under the dispenser nothing operates.

I can still get water to dispense which should rule out the control board, but I am having a hard time locating the auger motor and troubleshooting the system.

Any help is greatly appreciated!
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
130,312
Location
Redmond, Oregon
Hi,

Its hard to tell from the parts diagram, but does your model have a separate ice and water paddle for each one? Or 1 paddle for BOTH ice and water?

If separate--->When you press the ice dispenser paddle does it activate anything in the dispenser? usually a dispenser light will at least come on if the auger motor doesn't. If not, then its possibly the ice dispenser paddle itself and that's no longer available:
https://click.linksynergy.com/deepl...rlpool-pad-ice-water-2305247gm-ap3854385.html

Use your multimeter to ohm test the auger motor first! Make sure your refrigerator is unplugged before ohm testing.

The Ohm reading across the auger motor pins 1 and 2, should be around 11 ohms, IF NOT order the auger motor.

Here's the auger motor for your model:
Auger Motor WP2252130


If your auger motor ohm tests fine, then Check the voltage to the motor at pins 1 (BR/WH) and 2 (RD/WH) between the two pins. Volt test between those with the ice dispenser lever activated. Normal would be about 18 volts DC.

--->If your voltage is lower than that, or no voltage at all, remove the kickplate and see if the wires in the wire harness are cut going up into the freezer door.

If your wires are not cut, then the problem is most likely the dispenser control board.

Here's the dispenser board for your model:
WP2303843 Electronic Control Board


Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
130,312
Location
Redmond, Oregon
When you click the part link to the auger motor I posted above, you will see a video of HOW TO access it.

Jake
 

jamarine_73

Premium Member
Joined
Dec 9, 2014
Messages
9
Location
Charleston, SC
My model has separate paddles for water and ice. The paddles aren’t lever arms, but more like a pad that is depressed by the user.

When I depress the paddle to demand ice, I can hear a click and the flapper open but the auger does not turn. I agree that I should test for continuity, but I can’t find the darn thing!

I must have a non-standard ice machine because I can’t find the access anywhere. There is no panel in the freezer below the auger? I attached some photos for reference.

I’m assuming I’ll have to remove the front panel, but can’t find any screwdriver slots or ways to release it from the door. All the videos I have watched show easy access panels or ways to release the front panel - mine must be “special”.
 

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Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
130,312
Location
Redmond, Oregon
Ok, @mrpbjnance posted the solution in post #21 to get access your auger motor(aka IDI motor):

Jake
 

jamarine_73

Premium Member
Joined
Dec 9, 2014
Messages
9
Location
Charleston, SC
Ok, @mrpbjnance posted the solution in post #21 to get access your auger motor(aka IDI motor):

Jake
Hi Jake,

That was the perfect reference, thanks!

I removed the panel and tested as described. The motor returns 72 ohms so I’m guessing that is the problem?

I also checked the voltage between the terminals. It was 0.0 initially, then 6.0vdc when the lever is depressed. I can see the ice door opening, but the auger motor is obviously not turning.

I didn’t see any problematic wiring and not 100% sure I was getting a good voyage reading on the motor leads.

Would you suggest the motor as the root problem?

Thanks again!

Jon
 

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Jake

Appliance Tech - Admin
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Messages
130,312
Location
Redmond, Oregon
Yes Jon, the auger motor is the problem since its at 72 ohms, it should be about 11 ohms.

Jake
 
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