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GSS25GSHBCSS GE Refrigerator - fridge side too cold, freezer too warm


Premium Member
Nov 23, 2019
Model Number
1-5 years
Hi guys,

I have a 4yr old GE side-by-side that I'm about to give up on after many attempts of trying to fix it.

The problem is that the freezer side won't go below 20 and the fridge side stays at 30 (checked with real thermometer) even though the temp is set to 0 for the freezer and 37 for the fridge. Also, the control panel thinks the actual temp is -9 for the freezer and 37 for the fridge.

Here's everything I have replaced so far:
  • Replaced Control Board
  • Replaced Defrost Sensor and Thermostat
  • Replaced the second thermistor (right side of freezer)
  • Replaced Defrost Heater
  • Evaporator Fan Motor
  • Cleaned the condenser coil
I want the freezer to be a true 0 and the fridge 37. Still nothing has changed anything.

Any ideas would be greatly appreciated. Thanks!
Did you look at the frost pattern of your evaporator coil in the freezer?

Look at these photos below and tell me which one yours looks like. In fact take a photo of it and upload it here.

Frost Patterns.jpg

Thanks Jake. Here are some pics that I just took this morning. I'm not seeing any frost...


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Last edited by a moderator:
Ok, I see. I only see frost on the lower half of your evaporator coil, so that indicates you have a sealed system problem.

The sealed system consists of the compressor, condenser, evaporator, heat exchanger, filter/drier and refrigerant. Common problems with a sealed system are bad compressors, refrigerant leaks, and system restrictions.

Check your owners manual warranty, some models have a 5 yr. parts and labor warranty on the sealed system.

Yikes. Not what I was hoping to hear...

Unfortunately I don't have the 5yr. It probably makes more sense to replace it at this point.

Thanks for your assessment Jake.
Yes Scott, it would cost more than its worth to fix it.

We recommend Whirlpool, Maytag, KitchenAid, and Amana refrigerators.

Lots of Black Friday sales have already started now on home appliances.:)


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