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GSS25GSHJCSS GE Refrigerator not cooling properly and water dispensing not working

Tatkins85

Premium Member
Joined
Mar 2, 2019
Messages
4
Location
Discovery Bay
Model Number
GSS25GSHJCSS
Brand
GE
Age
1-5 years
My GE Refrigerator GSS25GSHJCSS stopped dispensing water on my wife when i was at work. "Firefighter, so im gone for a few days at a time. " She also informed me a few hours later that the vegetable and salad draws both froze over.

So i assumed the system had frozen over had her unplug it and i ordered a new Heater/defroster and a thermostat and tossed those in, in hopes that it would fix the issue.

Well after having it plugged in for the last 14 hours i have been able to look it over my self, rather then getting second hand information from my wife.

My issue is still not resolved. The water was dispensing when i plugged it back in but has stopped after the freezer has dropped past freezing temps. " so im assuming the line is freezing over? "

I also noticed it seems the fridge is struggling to regulate its temps. freezer set to 0 and fridge is at 37. but seems like its holding/reading at -1/41.

When opening the fridge up i noticed i had no ice and felt in the tray and there is water in the ice tray but it is not freezing into ice and does not seem very cold in the ice tray area but just below in the main department of that freezer seems plenty cold and has frozen drops around the area.

The fridge looks like both produce drawers have frost on the front of the drawers. the rest of the fridge does not feel very cold?

The water dispenser seems to work if i let everything defrost but then will stop after the freezer gets below a certain temp.

Does anyone have any input or opinions on what i can check/ replace to figure this out?

I believe this is only a 2018, so very disappointed in that its having issues already.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
118,147
Location
McMullen Valley, Arizona
Hi, do you hear the freezer(evaporator) fan motor running inside the freezer, when you open the freezer door?

If not, then that can be the cause of these problems your having.

You can check Voltage to it with a multimeter.

Then pull the machine away from the wall and remove the metal cover over the motherboard (just above the machine compartment). Locate the J2 connector. Set your meter to measure DC volts and measure the voltage across J2-3 to J2-8 is fan motor supply voltage. Meter should indicate about 13 Volts DC. Evaporator fan motor is J2-3 to J2-4 should be about 8V - 13V.
(click to enlarge)
WR55X10942-2 (1).jpg

Here's the freezer(evaporator) fan motor for your model:
ge-mtr-dc-evap-wr60x10307-ap4438809_01_m.jpg


Here's the motherboard for your model:

Jake
 

Tatkins85

Premium Member
Joined
Mar 2, 2019
Messages
4
Location
Discovery Bay
Thanks Jake,

from my research and having my wife over FaceTime listening for a fan I took a stab at it and purchased that evaporater motor this morning.
So I’m glad you are thinking it could also be the issue.

I’ll install the new motor when I get off work in 2 days and report back.

thanks.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
118,147
Location
McMullen Valley, Arizona
Ok, sounds good, yes keep us posted.

Jake
 
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