FIXED GTW465ASN0WW GE Washer not spinning water out of clothes

[ApplianceFirst]

Model Number

GTW465ASN0WW

Brand

GE

Age

1-5 years

GE washer GTW465ASN0WW not spinning water out of clothes.
Current notes...
'Seems like water is draining but clothes still soaked.

Sometimes a load of towels or something of weight will cause it to rock really bad. The wetness of clothes appears to be how it would be when off balance, but now it does it even if balanced evenly.

Reports that also sometimes the unit will just run water into tub, it won't wash or fill all the way, but enough to wet clothes if something is left in there '

I go back tomorrow morning and the customer is going to prepare a load to show me. When I ran it empty, it filled drained, agitated, and spin normally. Barrel was nice and straight during spin too, no odd noises.

Is there any known issues with this? I found another post on here about a bulletin with the flashing on side of barrel, but this model # did not apply.

 

[dtbaker61]

check for worn drive belt.... if it is slipping, it might not be able to get up to high-speed spin and times out with balance error.
I am struggling with same symptom; checked drain, pump, notices some black rubber bits, pulled the pulley cover,and found a really sad looking belt

 

[ApplianceFirst]

Thanks I will check on that tomorrow. Any direction much appreciated

 

[Jake]

Yes, check the belt as @dtbaker61 mentioned.

Here's the belt for your model:
WH01X24180 Drive Belt

Reports that also sometimes the unit will just run water into tub, it won't wash or fill all the way, but enough to wet clothes if something is left in there '

When you see it do that immediately unplug the washer from the wall outlet and see if the water stops coming in. If the water does stop coming in, then its possibly a faulty control board causing that issue: User Interface & Control Board Tl Washer Le WH22X35239

 

[ApplianceFirst]

So the belt looks good. I noticed it was very oily though. I took belt off and wiped down the large pulley wheel and a ton of oil came off of it.

I going a bit deeper now trying to see where oil came from. Is this a possible culprit?

 

[ApplianceFirst]

I thought I took a pic of the belt. I did not, but the belt was in perfect condition. I didn't even find a bit of rubber under unit. Mostly just oil. We are ready to run a load now

 

[Jake]

That is odd, I don't see oil coming from the transmission.

 

[ApplianceFirst]

I just cleaned all the oil off and did the 1/16th drill bit thing. Ran it and it spun. Told customer to țry it throughout weekend and let me know.

 

[Jake]

Good Job.

Hopefully that will do it.

 

[talltree5]

I just cleaned all the oil off and did the 1/16th drill bit thing. Ran it and it spun. Told customer to țry it throughout weekend and let me know.

What is the 1/16th of an inch drill bit thing if I may ask?

 

[ApplianceFirst]

What is the 1/16th of an inch drill bit thing if I may ask?

Honestly I am not 100% sure. There was no recall on that particular model for some reason, I did it anyway. I honestly think it was the belt slipping from the oil. Again, I am not 100% sure, I did both the drill bit and cleaned the belt/pulley really good.