GTW680BSJ4WS GE Washer won't spin...

[eb747]

Model Number

GTW680BSJ4WS

Brand

GE

Age

1-5 years

Hi all, this seems like a great resource!

So our GTW680BSJ4WS just this morning I noticed it would end the cycle very prematurely (within minutes). We got this back in early 2017... so it's only about 3 years old. During that time, no issues. We only use it about 2-3 times a week, and try not to overly load it. I found this thread from about 2 year ago that says the fix is this. When I go to that link and put in my model, it says it's incompatible though... so kinda confused.

Serial# AH958570G.

Really not looking forward to paying a tech who knows how much to come out and possibly not even fix the issue... according to GE's limited warranty, after the first year they just cover the cost of motor replacement, "if it should fail due to a defect in materials or workmanship. During this additional nine-year limited warranty, you will be responsible for any labor and related service costs."

Any help would be appreciated with this! Nothing like being stuck at home now with a washer full of wet clothes... at least we don't have to go anywhere too urgently! Thanks guys.

EDIT: After leaving unplugged for about 20 mins and trying again... it is spinning. Is it possible this problem can be random and the software update is still recommended/needed? Obviously I don't want to have to gamble on if the washer will work or not day to day. Or is this a sign of other trouble? Obviously I still need to see if it will even complete this cycle... but it's so far functioning normally from what I can see.

 

[eb747]

Update: Cycle completed normally... so, could be a fluke... could be a sign of impending trouble, who knows! Is it still recommended to purchase the software update? And if so, just to clarify, which one should that be? Thanks guys for help with this confusing issue!

 

[Jake]

Its compatible, that compatibility tool is not up to date on these service bulletins.

Per your serial number your machine was made in January of 2017.

Intermittently Spin Up, Wet Loads, Not Spinning
--->Serial numbers: HF – GL (May 2015 - April 2018)
A washer exhibiting symptoms of not spinning or occasionally not reaching full spin speed, resulting in wet clothes, may be repaired with a software update.

Order Software Update Module (SUM) WH98R23015001.
Instructions to update software are included with the SUM.
If acceptable, consumers can update washer software on their own without an additional service call with a SUM.

GE WH98R23015001 Module TL27 Update 5.26.1.0 and 3.15.1.0 (AP6337428) - AppliancePartsPros.com

MODULE TL27 UPDATE 5.26.1.0 AND 3.15.1.0 WH98R23015001 / AP6337428 made by GE

click.linksynergy.com

Jake

 

[eb747]

Thnak you, Jake. I just purchased the part, hoping it helps fix this and other issues before they arise. Worst case and it does nothing, at least it's not too pricey.

Thanks again!

 

[Jake]

Ok Eb, sounds good, let us know how it goes.

Jake