Yes A & E factory repair service in columbus, ohio screwed me out of 59.99 when i made the service call I was told that there was a fee of 59.99 just to come out and check and see what was wrong. But if I had them repair the problem I would not be charged this fee But sure enough they still charged me this fee. So bewear they will rip you off as well I tried to talk to them but they said oh well you still got charged and they would not even let me talk to the generial manager so i guess if I can stop this company from screwing more people, Even more so those people such as myself who is per, disabled and on a very tight limited income. Now whats even worse i feel i got screwed even worse by frigidare as I have had this same problem ever since I bought this refrig and freezer. so I pray nobody ever buys one of their products ever again.