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JDS9865BDP22 Jenn-Air Range buttons quit working

tinman9988

Premium Member
Joined
Jan 17, 2020
Messages
9
Location
Seattle
Model Number
JDS9865BDP22
Brand
Jenn-Air
Age
6-10 years
After a power outage several years ago, the buttons on my JennAir JDS9865BDP22 range quit working. Would it be able to tell which part needs to be replaced? The display (clock) is still working but since the buttons don't work, the time cannot be adjusted. Is it the control panel (with the buttons) that needs to be replaced or the oven control board?

Thanks!

Corrected model number
 
Last edited by a moderator:

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
105,986
Location
McMullen Valley, Arizona
Hi,

We need your complete model number first. Read the model number from your model number tag on the range.

Click here: Appliance Parts

Then you will see a link that says: How to find a model number.

Here's the results I get:
JDS9860CDS00
JDS9860CDS01
JDS9860CDS02

Jake
 

tinman9988

Premium Member
Joined
Jan 17, 2020
Messages
9
Location
Seattle
Thanks for the link to determine the model number. Turns out, I was wrong! The actual model number is JDS9865BDP22.
 

tinman9988

Premium Member
Joined
Jan 17, 2020
Messages
9
Location
Seattle
Now that I have determined the actual model number, would the control panel touchpad part need to be ordered?
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
105,986
Location
McMullen Valley, Arizona
Ok, thanks!

If the clock is working but the control panel buttons are not responding then you'd need to replace the control panel touchpad.

Here it is for your model you can order:
WP5760M373-60 Panl-Cntrl


Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
105,986
Location
McMullen Valley, Arizona
Glad to help, let us know how it goes.

Jake
 

tinman9988

Premium Member
Joined
Jan 17, 2020
Messages
9
Location
Seattle
The new control panel showed up when I am running into a problem when removing the existing panel. Specifically, I can't access the two screws on both ends of the existing panel because they are blocked by the kitchen counter. Any ideas?

IMG_2979.jpg
IMG_2981.jpg
 

tinman9988

Premium Member
Joined
Jan 17, 2020
Messages
9
Location
Seattle
Is it possible or is it a good idea to attempt to pull the range out a bit so that I can get to the screws on both ends of the panel?
 

tinman9988

Premium Member
Joined
Jan 17, 2020
Messages
9
Location
Seattle
I think I don't have to pull it out. I just need to raise it up. I plan to get a crowbar and some scrap wood that I can place under the oven frame.
 
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