- Model Number
- 1-5 years
The big dual-element burner on this electric glass cooktop stopped regulating. On ANY setting for the inner element, the inner element runs on high. On ANY setting for the outer element, both elements run on high. Jenn-Air sent a replacement burner under the warranty, and we had an authorized repairman install it, but same problem. Then repair guy suggested replacing the switch (part no 12002121) and did, but same problem. Thought it might be a bad switch so ordered another, same problem. He talked to tech and is convinced it was the right part and installed correctly, but didn't have any further ideas. So we have so far spent $150 and still have the original problem. Ideas appreciated! This is the main burner we use - or it was, till this happened.