JFFCC72EFP Jenn-Air Fridge - Water Dispenser has Delayed Start

sheridge

Premium Member
Joined
Apr 27, 2019
Messages
3
Location
CA
Model Number
JFFCC72EFP
Brand
Jenn-Air
Age
Less than 1 year
Summary of Issue: We got the fridge in December 2018. Almost immediately, we started to experience the issue - when the water dispenser lever is pressed, there is a significant delay before water is actually dispensed (initially it was about 3-4 seconds, and over time it climbed to well over a minute before we gave up). After 3 service calls in 2 months to no avail, we exchanged the fridge for a replacement (same model). We've had the 2nd fridge for about 2 months now, and it's experiencing the same issue which is gradually getting worse. It's worth noting that a co-worker has the same fridge, and never experienced any issue. This makes me think it may have something to do with our set-up, rather than the fridge itself.

Relevant observations:
-If we "untwist" the water filter, and then twist it back in, the water dispenses immediately upon request (and then the delay gradually builds up again over time). It is quite difficult to "untwist" after a period of water dispensing (whereas it's quite easy to "untwist" right after putting the filter in), so it makes me think this has something to do with a pressure build-up.
-Because the "untwist" trick prompts the immediate dispensing of water, I don't think there is a freeze issue with the water line (also, if it matters, the temperature of the water when dispensed is chilled, but not super cold).
-When the filter is removed, no issue with dispensing.
-The longer the time between uses (e.g., overnight), the longer the delay.
-There is no kink in the water line. The water line itself is about 6 ft.
-We've tried adjust the water outlet valve to varying levels of water pressure - this doesn't seem to have much effect, other than to weaken the flow of water.
-The ice machine is working perfectly.
-When the water actually dispenses, it's a strong, consistent flow.

Any advice would be very appreciated!
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
100,796
Location
McMullen Valley, Arizona
Hi,

Are you on direct water pressure to the refrigerator? No filter or reverse osmosis before it comes to the refrigerator water inlet valve?

When it does flow and you stop it, then start it flowing again into your glass, does it start flowing right away or is the delay still there?

Fill 10 glasses fill of water in case you have air still in the lines.

--->Once water begins to flow, continue depressing and releasing the dispenser pad (5 seconds on, 5 seconds off) until a total of 3 gal. (12 L) has been dispensed.

The water pressure has to be around 35 psi or higher to work properly. For reverse osmosis it need to be 40 psi or higher.

If the above procedures does NOT solve it: You may also have a kinked water line, Pull the refrigerator out from the wall and check all the lines to make sure they're not kinked anywhere, also with the refrigerator out from the wall, fill a glass of water and see if you get a delay.

Let us know what happens.

Jake
 

sheridge

Premium Member
Joined
Apr 27, 2019
Messages
3
Location
CA
Hi, Jake - Thanks for the response!

Yes, direct water pressure to the fridge. And previously, if I started immediately after stopping, the flow would be fine, but as of this morning, that is no longer the case. I do the "untwist" method, it works once, and then even if re-press only 2 seconds later, it no longer flows. And this is the case with and without the filter in place.

Water pressure if more than enough - in fact, I'm concerned it might be TOO high, and that's the problem?

No kinks at all in water line. It's truly a mystery, considering this is the 2nd fridge of this model in which this exact same issue has occurred (both times within a month on installation).
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
100,796
Location
McMullen Valley, Arizona
It can't be too high unless your on well water.

Where does your water supply line originate at? At a valve in the wall behind the refrigerator? Or coming off your cold water line that goes into the water heater?

Do your previous refrigerator do this too?

After 3 service calls in 2 months to no avail
Has any of those 3 techs called the Jenn-Air tech line? Maytag keeps a database of all service calls, and if they see a pattern of this problem, they will give the tech. the fix.:)

Jake
 

sheridge

Premium Member
Joined
Apr 27, 2019
Messages
3
Location
CA
Water supply line originates at a valve in the wall behind the fridge. When we bought the house, we completely remodeled, so it's all new plumbing/valves. We never used the fridge that came with the house. We got Jenn-Air fridge #1 in December, it had this exact same issue, so we exchanged it for Jenn-Air #2 (same model). The 3 service calls were all for fridge #1 via our Jenn-Air warranty, and they never figured out the issue (nor had seen it before), hence the exchange. I'll probably have to do some more service calls now, so frustrating! :)
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
100,796
Location
McMullen Valley, Arizona
Yes, next time the tech. comes out have him/her call the Jenn-Air Tech line from your house.

When ever I ran into a problem like this when working as a Sears tech. we would call from the customers house the tech. line and they would advise us what to do, and if there was a kit to fix this problem they would give us the part number to order it.

Jake
 
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