• Please note, some of the links on our site are affiliate links (Learn More)

FIXED KBRP20EMSS Kitchen aid refrigerator - freezer door won’t open.

mwdavid60

Premium Member
Joined
Sep 28, 2021
Messages
4
Location
Texas
Model Number
KBRP20EMSS
Brand
KitchenAid
Age
More than 10 years
Came home after being gone a month to find the freezer door won’t open. The unit had been left with ice maker turned off and water supply to house turned off, not much food in the freezer either. We don’t know if the door is frozen or is mechanically latched somehow. Is there any way to open the door without damaging the unit, like blowing hot air inside or anything else? Refrigerator itself is working fine.
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
44,330
Location
Murray, Utah 84107, United States
Unplug the machine for 24 hours. Don't open the FF door too often and your food will be fine. If there's any ice in one of the tracks, it should be thawed enough to break thru it.
 

mwdavid60

Premium Member
Joined
Sep 28, 2021
Messages
4
Location
Texas
Unplug the machine for 24 hours. Don't open the FF door too often and your food will be fine. If there's any ice in one of the tracks, it should be thawed enough to break thru it.
Thanks for your quick response. It’s been unplugged for almost 24hrs now. Still won’t budge. Any idea how much longer it could take? Is there any use on blowing a hot hair dryer around the gasket?
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
44,330
Location
Murray, Utah 84107, United States
You can try blowing hot air on the door seal but if it's been 24 hours I don't think it's frozen. If you have a blocked drain hole the water will fill the bottom of the freezer until it reaches the basket. The ice can hold it in there pretty good. I can't think of anything mechanical that would fail by just sitting for a month .
 

mwdavid60

Premium Member
Joined
Sep 28, 2021
Messages
4
Location
Texas
The drain temperature is still reading 32.4 degrees after 24 hrs. The drain hose itself appears to be clear as does the drain itself. The drain and hose were both accessed from the backside underneath..: above the compressor. Thanks again for your insight, we are trying to be patient, but are pretty clueless why this happened. Any further thoughts or ideas are appreciated and welcomed!
 

mwdavid60

Premium Member
Joined
Sep 28, 2021
Messages
4
Location
Texas
There could be something caught in one of the tracks.
Thanks. We got it! We turned the unit on its back this morning and was able to get the freezer drawer unlodged within the first minute. Immediately rghted it and found the ice maker drawer FULL of a solid block of ice and the left drawer slide fully frozen with ice. Husband found a leaking solenoid valve on the ice maker, so even though the bail was raised and the house water supply was turned off, enough water ran into the freezer making a solid block of ice. Lesson learned: it takes many hours to unfreeze a solid block of ice in a closed freezer. Thanks again for your response and help.
 
Top