AbneyFam
Premium Member
- Model Number
- KDPM604KPS0
- Brand
- KitchenAid
- Age
- 1-5 years
Help a girl out!
My KitchenAid Dishwasher Model KDPM604KPS0 (which I've loved) has already had several problems after only being installed for 1.5 yrs. Most recently it won't fill with water. But based on the diagnostics that I've read on these threads, I'm not sure I trust the appliance technician who was just here.
About 2 months ago the dishwasher began having an electrical-type smell coming from the door vents during the cycles, so I notified Whirlpool and they had someone replace my Control Panel. The new panel has been in for about 60 days and all was fine until the other night. I started a wash cycle and about 30 min later noticed the display lights were all off. Something had tripped the breaker. Went and re-set the breaker and ran the cycle....only to find the next morning that the cycle had run (soap dispenser had opened) but dishes were dirty and not wet. Tried to run several different wash cycles and after an initial motor noise (for about 30 sec) and some very light sounds of water moving through something, when opened (or at the end of the cycle) the inside is still dry (steamy when a cycle was run) and I still have dirty dishes. So it seems that no water is filling the washer at all - the bottom is always dry.
The appliance technician who just left did no testing of voltages or anything - he put a cup in the top to be sure it didn't get any water in it during the beginning of a wash cycle, got on his cell phone, and then just went straight to telling me I need a new water re-circulation pump . He opened up nothing - not even under the dishwasher. He said the intake part of the pump is working, but the outflow is not - and that is why the breaker was tripped.
I'm just skeptical because on all of these forums I keep reading about checking voltages, etc. to various operating parts and none of that was done with the above "diagnosis". I'm really upset because this is an $800 dishwasher that is less than 2 years old, and I'm being told that the recirculation pump is $288 alone.
If I need to get a different technician out, what should I ask beforehand to be sure they fully diagnose the issue - or would any of you agree with the above assessment about the re-cirulation pump?
Much thanks - my refrigerator freezer decided to die the same day, so I'm in a financial bind with two major appliances to be replaced if the dishwasher fix is going to be as expensive as I was told!
Added complete model number
My KitchenAid Dishwasher Model KDPM604KPS0 (which I've loved) has already had several problems after only being installed for 1.5 yrs. Most recently it won't fill with water. But based on the diagnostics that I've read on these threads, I'm not sure I trust the appliance technician who was just here.
About 2 months ago the dishwasher began having an electrical-type smell coming from the door vents during the cycles, so I notified Whirlpool and they had someone replace my Control Panel. The new panel has been in for about 60 days and all was fine until the other night. I started a wash cycle and about 30 min later noticed the display lights were all off. Something had tripped the breaker. Went and re-set the breaker and ran the cycle....only to find the next morning that the cycle had run (soap dispenser had opened) but dishes were dirty and not wet. Tried to run several different wash cycles and after an initial motor noise (for about 30 sec) and some very light sounds of water moving through something, when opened (or at the end of the cycle) the inside is still dry (steamy when a cycle was run) and I still have dirty dishes. So it seems that no water is filling the washer at all - the bottom is always dry.
The appliance technician who just left did no testing of voltages or anything - he put a cup in the top to be sure it didn't get any water in it during the beginning of a wash cycle, got on his cell phone, and then just went straight to telling me I need a new water re-circulation pump . He opened up nothing - not even under the dishwasher. He said the intake part of the pump is working, but the outflow is not - and that is why the breaker was tripped.
I'm just skeptical because on all of these forums I keep reading about checking voltages, etc. to various operating parts and none of that was done with the above "diagnosis". I'm really upset because this is an $800 dishwasher that is less than 2 years old, and I'm being told that the recirculation pump is $288 alone.
If I need to get a different technician out, what should I ask beforehand to be sure they fully diagnose the issue - or would any of you agree with the above assessment about the re-cirulation pump?
Much thanks - my refrigerator freezer decided to die the same day, so I'm in a financial bind with two major appliances to be replaced if the dishwasher fix is going to be as expensive as I was told!
Added complete model number
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