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KDTM384ESS2 KitchenAid Dishwasher doesn't wash

Sil

Premium Member
Joined
Jan 28, 2021
Messages
2
Location
USA
Model Number
KDTM384ESS2
Brand
KitchenAid
Age
1-5 years
The dishwasher stopped working few weeks ago, where I noticed the washarms are not working (don't spread the water). I ran the diagnostic test and it shows only F1, 3 times. I also called a repair technician to tell what is the issue. He mentioned that the motor is not getting signal so it is probably the electric board or the panel or both. After that he said, I may need to replace the motor as well. In summary the estimate for repair is almost the same as buying a new one.

I wonder if there any way to know what is the exact piece broken. Attached is the video with the diagnostic check. Can anyone tell me what is the error code? I believe this indicates the electric board needs a replacement.
Thanks!



Corrected model number
 
Last edited by a moderator:

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
117,052
Location
McMullen Valley, Arizona
Nothing pulls up for KDTM384ESS4, recheck your model number.

Jake
 

Sil

Premium Member
Joined
Jan 28, 2021
Messages
2
Location
USA
The model is KDTM384ESS2. Sorry the last number was wrong.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
117,052
Location
McMullen Valley, Arizona
Thanks, yes F1 is the electronic control board failure.

You have a 5 yr. warranty on that control board, contact KitchenAid at 1-800-422-1230.

Here's the control board for your model: W11368634

Jake
 
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