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Kenmore 795.74023411 Refrigerator/ Freezer not cooling intermittently

Longball

Premium Member
Joined
Jun 4, 2021
Messages
4
Location
New Jersey
Model Number
795.74023411
Brand
Sears Kenmore
Age
6-10 years
Over the past couple of weeks I'm noticing the ice in the ice maker melting and the refrigerator not very cool, but the next day there is a full bucket of ice in the ice maker and the refrigerator is cooling fine. The compressor and condenser fan are running constantly no matter if the refrigerator is cooling or not. The evaporator fans are not always coming on. I am assuming it is some kind of controls issue. What checks should I do to diagnose the problem
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
125,321
Location
McMullen Valley, Arizona
When the ice maker is melting and the refrigerator is not very cool, is your refrigerator compressor and condenser fan motor in the very back of the refrigerator still running? Or is everything dead silent?

Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
125,321
Location
McMullen Valley, Arizona
Ok, that's going to be difficult to locate the problem, when its intermittent like that.

The fans inside the refrigerator and freezer work fine when its cooling fine?

Jake
 

Longball

Premium Member
Joined
Jun 4, 2021
Messages
4
Location
New Jersey
When the refrigerator is cooling both evap fans are running fine, both evap coils are frosty. The compressor is warm to hot and you can feel warm air coming off the condenser coils. When the refrigerator is not cooling both fans run at the same time and some times either the freezer fan is running and the refrigerator fan is not or the refrigerator fan is running and the freezer fan is not. Also when it is not cooling both evap coils do not get cold and the compressor is running but it is about room temperature and the condenser coil is not throwing off any heat.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
125,321
Location
McMullen Valley, Arizona
Also when it is not cooling both evap coils do not get cold and the compressor is running but it is about room temperature and the condenser coil is not throwing off any heat.
That indicates your compressor is starting to fail. The Kenmore 795 model is made by LG, the Kenmore 795 and LG model use the same compressor and there have been lots of compressor failure problems on these.

You will need to have Sears come out to replace the compressor under warranty. Contact Sears at 1-800-469-4663 to have a tech come out and order the compressor.

You have this warranty on yours:
* Ten Year Limited Warranty on Linear Compressor
For ten years from the date of purchase, the linear compressor of this appliance is warranted against any defects
in material or workmanship. A new linear compressor will be supplied free of charge. You are responsible for the
labor cost of installation after the first year from the date of purchase.

Look here:

Jake
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
125,321
Location
McMullen Valley, Arizona
Glad to help.

Jake
 
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