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FIXED Kenmore Elite 665.16939000 runs inconsistent

stvmoe75

Premium Member
Joined
Oct 27, 2011
Messages
4
Location
St. Paul, MN
Model Number
665.16939000
Brand
Sears Kenmore
Age
6-10 years
I have a Kenmore Elite 665.16939000 that I found where the heating element was no longer raising the water temperature or drying the dishes completely.
My wife informed me that some time ago the unit gave off a slight electrical burning smell once that seemed to come from the upper right corner, however the unit has continued to work since then - other than the now noticeable dishes that are no longer completely dry.

I started troubleshooting and ran the built-in self diagnostics while probing with my meter. The diag didn't give any errors. I found during the diag cycle, even though the K2 relay on the control board was clicking during its time to turn on, there wasn't any power going to the heater. I pulled out the control board for a closer look and found the underside of the circuit board had burned away the tracing by the K2 relay. Ok, problem solved - go get a new control board.

While looking up where to get a control board, I found I could get a kit which included a heater and a control board for a lower price than buying a control board alone. When asking the salesman why, he just said it's suggested that when changing the heating element you should change the control board with it. As to why the price was cheaper when doing it that way - he didn't know.

Before changing out the existing element, I measured the resistance and found it to be 9.2 ohms. Since the spec said the range was suppose to be between 10-30 ohms for the element, I put the new one in - with 9 years of age, it was probably due.
I put the unit all back together and powered it up. Now the digital display showed the LED's to rotate for a short time and then quit. (Something not seen before.) I pushed the keypad sequence 'sani-rinse / air dry / sani-rinse / air dry' to run the diagnostic and it appears to run without error. All the lights lite up on the control panel. Problem is, it won't start when pushing the start button as it had done in the past.

Tried running a 'Bacteria Clean' cycle and it ran a complete cycle once, however, the cancel button will not stop it once started and when finished it won't run any more cycles of any type.
Could it be that the new control board took out the control panel? I checked the ribbon cable very closely and couldn't see where there was any damage.
Is there any way of testing the control panel pin to pin?
This one has me baffled....
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
139,476
Location
Vicksburg Junction, Arizona
Yes, you did the right thing by getting the heater/control board kit: Heating Element Assembly 8194200 Order now for same day shipping. 365 day return policy. RepairClinic.com

Yes, sounds like you control panel is now bad, don't know if the new control board took it out or not, it was likely the old control that took it out since it was burnt.

Here's the ones I found for your model, just choose your color:
Black:
Whirlpool WP8269826 Control Panel - AppliancePartsPros.com


White: No Longer Available

Jake
 

stvmoe75

Premium Member
Joined
Oct 27, 2011
Messages
4
Location
St. Paul, MN
Is there a way of testing the control panel? Since it is a rather expensive part, it would be a bit more comforting to know for sure before buying another.
As I said before - the control panel did work for all features prior to the control board replacement - it's just that the heater wasn't working.
 

rickgburton

Appliance Tech - Moderator
Staff member
Joined
Jul 11, 2006
Messages
44,782
Location
Murray, Utah 84107, United States
Since it is a rather expensive part, .
I agree with Jake. Sounds like the control panel. At 10 years old you might concider investing that money in a new machine. I'm sure you don't want to build one piece by piece.
 

stvmoe75

Premium Member
Joined
Oct 27, 2011
Messages
4
Location
St. Paul, MN
I'm going to throw what is likely good advice to the wind - the Mrs. would rather I try to fix this thing so I've ordered a new control panel. (She's not interested in paying the price for a new machine that has the features of this old one.) For this go-round, my safest answer is "Yes dear!". Will let you know if the new control panel does the trick.

Thanks!
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
139,476
Location
Vicksburg Junction, Arizona
Yes, I've replaced many of these control panels for this same issue.

If for some reason it doesn't fix it, you have a 365 full refund, less shipping warranty even if its already been installed.

Jake
 

stvmoe75

Premium Member
Joined
Oct 27, 2011
Messages
4
Location
St. Paul, MN
I'd like to report that I installed the new control panel and the dishwasher now works again.
Thanks for the help! You've saved me the pain of going out and buying a new unit.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
139,476
Location
Vicksburg Junction, Arizona
Excellent, glad to hear that.:)

Jake
 
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