SRShult
Premium Member
- Model Number
- 665.13163K701
I'm a detail person (sorry), so this is a detailed run-down of my dishwasher's issue (see the numbered steps below to see symptoms & actions taken):
HISTORY/BACKGROUND:
Dishwasher is 6 years old this month – Great machine! I have a functioning water softener, and use only Cascade powder detergent, not liquid detergent or the little "packets". I use JetDry as well. Dishwasher is run 2x each week on average. Always use SmartWash HE, with Hi-Temp, Steam Sanitize, and Heated Dry options. Have used Normal Wash (with same heating options as above) probably a dozen times over the life of the machine. Have used 1 Hour Wash probably 6 times over life of machine. Have used TurboZone probably 6 times over life of machine. Have used Top Rack Only only once. Have never used China Gentle or Quick Rinse. Dishwasher has been perfect until now. I do not have the repair/wiring diagrams anymore which came with the machine (had a leak in my first year of ownership, the warranty repair guy took them with him).
ABOUT THIS DISHWASHER (for other forum readers):
This dishwasher has a touch panel on the top edge of the door - the door must be open to select the wash options (lights indicate what options have been selected), and closing the door (which hides the panel) is like pressing the start button on other machines. The touch panel does not work via pressure: A light brush of the fingertips selects the options (much like touching an iPad screen). An LED outline appears on the front of the door on a Smart Display screen which shows what part of the cycle is currently running. A row of multiple blue lines (a "status bar") decreases in length as the machine goes through its cycle like a countdown so you can see how much longer until the cycle is completed. Red words will also show at completion of cycle ("Completed" and/or "Sanitized").
SYMPTOMS & REPAIRS MADE TO DATE:
1) Starting last month, my dishwasher started showing "Not Sanitized" when the Steam Sanitize option had been selected. Happened about 4 times. Realized that the word "Sanitized" has not appeared at the end of a cycle (I always select the Steam Sanitize option) for several months.
2) Then stopped showing "Completed", and dishes still dripping (assume didn't finish cycle). Happened about 3 times.
3) Then noticed black control panel (non-blinking, no "Completed" notification) with water left in the bottom. Pressing "Cancel/Drain" worked fine to empty the water.
4) Tried running a cycle several more times - trying Normal Wash, High Efficiency wash, deselecting Hi-Temp, deselecting Steam Sanitize, deselecting Heated Dry, and then re-selecting various options again, stopped at same place in the cycle, but now started having to wait a few hours before the panel resumed ability to accept my "Cancel/Drain" command (dead panel - no lights, had to go back several times throughout the day to see if it worked yet).
5) One time I noticed the front display "countdown bars" blinking - no pattern, just constant flashing like the door has been closed when a cycle has been interrupted by an opened door and "Start/Resume" hasn't been pressed again. The cycle select lights were also flashing (the same ones used for the current cycle). Could not press "Start/Resume" or "Cancel/Drain" because upon my first press, the control panel blacked out and would not respond further.
6) Panel responded to starting a Test Cycle (normal wash/heated dry key combination, even though the lights didn't appear as I was touching the buttons), stopped at same place as the regular runs happen, and the control panel goes dead for several hours.
7) Tried resetting breaker in my basement, even though the other items on the same circuit work fine, no change in results of another Test Cycle. Still stopped at same place, dead control panel.
8) Researched problem, bought & replaced thermal fuse (did not test original fuse since I couldn't find my multimeter).
9) Started regular cycle, stopped same place as before. This time, control panel did not come back to life.
10) Bought new multimeter, tested old thermal fuse, was still good.
11) Bought and installed new control board. Started cycle, still stops at same place, full of water, control panel goes black. Hours later, found it had blinking lights again (no pattern, just the normal blinking like the cycle had been interrupted and door closed without cycle being restarted). Pressing "Cancel/Drain" worked fine, but then the control panel went black again. 24 hours later, still no life, even after circuit breaker downstairs has been reset.
Please help! I think I have gremlins - this is the fourth appliance which has broken in the past month (all unrelated, no electrical issues on any of the others), and I don't have any money left to pay a service technician to come and charge me to redo all I have already done. Thanks so much for your help!
HISTORY/BACKGROUND:
Dishwasher is 6 years old this month – Great machine! I have a functioning water softener, and use only Cascade powder detergent, not liquid detergent or the little "packets". I use JetDry as well. Dishwasher is run 2x each week on average. Always use SmartWash HE, with Hi-Temp, Steam Sanitize, and Heated Dry options. Have used Normal Wash (with same heating options as above) probably a dozen times over the life of the machine. Have used 1 Hour Wash probably 6 times over life of machine. Have used TurboZone probably 6 times over life of machine. Have used Top Rack Only only once. Have never used China Gentle or Quick Rinse. Dishwasher has been perfect until now. I do not have the repair/wiring diagrams anymore which came with the machine (had a leak in my first year of ownership, the warranty repair guy took them with him).
ABOUT THIS DISHWASHER (for other forum readers):
This dishwasher has a touch panel on the top edge of the door - the door must be open to select the wash options (lights indicate what options have been selected), and closing the door (which hides the panel) is like pressing the start button on other machines. The touch panel does not work via pressure: A light brush of the fingertips selects the options (much like touching an iPad screen). An LED outline appears on the front of the door on a Smart Display screen which shows what part of the cycle is currently running. A row of multiple blue lines (a "status bar") decreases in length as the machine goes through its cycle like a countdown so you can see how much longer until the cycle is completed. Red words will also show at completion of cycle ("Completed" and/or "Sanitized").
SYMPTOMS & REPAIRS MADE TO DATE:
1) Starting last month, my dishwasher started showing "Not Sanitized" when the Steam Sanitize option had been selected. Happened about 4 times. Realized that the word "Sanitized" has not appeared at the end of a cycle (I always select the Steam Sanitize option) for several months.
2) Then stopped showing "Completed", and dishes still dripping (assume didn't finish cycle). Happened about 3 times.
3) Then noticed black control panel (non-blinking, no "Completed" notification) with water left in the bottom. Pressing "Cancel/Drain" worked fine to empty the water.
4) Tried running a cycle several more times - trying Normal Wash, High Efficiency wash, deselecting Hi-Temp, deselecting Steam Sanitize, deselecting Heated Dry, and then re-selecting various options again, stopped at same place in the cycle, but now started having to wait a few hours before the panel resumed ability to accept my "Cancel/Drain" command (dead panel - no lights, had to go back several times throughout the day to see if it worked yet).
5) One time I noticed the front display "countdown bars" blinking - no pattern, just constant flashing like the door has been closed when a cycle has been interrupted by an opened door and "Start/Resume" hasn't been pressed again. The cycle select lights were also flashing (the same ones used for the current cycle). Could not press "Start/Resume" or "Cancel/Drain" because upon my first press, the control panel blacked out and would not respond further.
6) Panel responded to starting a Test Cycle (normal wash/heated dry key combination, even though the lights didn't appear as I was touching the buttons), stopped at same place as the regular runs happen, and the control panel goes dead for several hours.
7) Tried resetting breaker in my basement, even though the other items on the same circuit work fine, no change in results of another Test Cycle. Still stopped at same place, dead control panel.
8) Researched problem, bought & replaced thermal fuse (did not test original fuse since I couldn't find my multimeter).
9) Started regular cycle, stopped same place as before. This time, control panel did not come back to life.
10) Bought new multimeter, tested old thermal fuse, was still good.
11) Bought and installed new control board. Started cycle, still stops at same place, full of water, control panel goes black. Hours later, found it had blinking lights again (no pattern, just the normal blinking like the cycle had been interrupted and door closed without cycle being restarted). Pressing "Cancel/Drain" worked fine, but then the control panel went black again. 24 hours later, still no life, even after circuit breaker downstairs has been reset.
Please help! I think I have gremlins - this is the fourth appliance which has broken in the past month (all unrelated, no electrical issues on any of the others), and I don't have any money left to pay a service technician to come and charge me to redo all I have already done. Thanks so much for your help!
and we'll have this knocked out in no time.