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Kenmore HE2 Powers on but doesn’t start

Mikelle Mann

Member
Joined
Mar 1, 2018
Messages
1
Location
Maryland
Our kenmore he2 gave the error message of f21 a couple days ago and was full of water, so we cleaned the trap (which was FILLED with gunk so we figured that was the issue) and used the shop vac to get out the excess water. but I just tried to do a load today and it won’t work.

I can power the machine on and set the cycle. The machine locks the door, unlocks the door (lights on add garment) and locks again. Usually I start hearing the machine fill with water but nothing ever starts happening. But the timer starts counting down. Not sure what’s going on. I ran a 15 min spin and drain cycle to see if there was excess water that needed to be drained out. Any direction of what we should do next?
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
114,496
Location
McMullen Valley, Arizona
Hi,

We need the model number first. The model number tag is located inside the door.

Jake
 
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