Kenmore Washer 110.26002012 wont free spin

[yuckypants]

Model Number

110.26002012

Brand

Sears Kenmore

Age

6-10 years

Hello all -

I had this problem about 6 years ago and while the symptoms started the same.

I don't believe it's the same issue:

FIXED - Kenmore 110.26002012 with an F7E1 code

Hello all - I found a thread that seems to be my basic issue (https://www.applianceblog.com/mainforums/threads/53886-F7E1-Code-Washer-stops-before-drain-spin); however, it's a little old and I'm a little confused about some of the troubleshooting steps. For starters, I'm experiencing the...

www.applianceblog.com

I found during testing that the basket will not free spin under any circumstances. I can freely spin the agitator as well as conducting a manual diagnostic HEAVY AGITATION; however, when I attempt HIGH SPIN (or LOW SPIN) it fails. I actually can't remember if the basket is supposed to free spin, but I believe it is, especially when the unit is unplugged.

I tried to pull the unit apart from underneath, but cannot get very far - removing the pulley assy seems nearly impossible. I can't get the center bolt off of the pulley since the agitator freely spins. Also, as I'm writing this, I may have had an epiphany - if I remove the shifter, I can put the pulley in a locked mode - and then I can remove? Either way, I don't think I'm going any further until I talk to someone on here to see if I'm on the right path.

I'm retesting to get error codes after messing with it, but I had an F7E1 when I initially looked over the codes.

Looking forward to your expert advice.
Thanks!

 

[Jake]

Hi,

Yes, the inner tub should spin freely both ways.

Check your hub first.

Here's the hub for your model:
W10528947 Hub


Here's a video to access/replace it:

--->Look at these photos below of the hub teeth grinded down to smooth. It should NOT be grinded down to smooth.

Let us know what you find.

 

[yuckypants]

Jake,

Thanks for the reply and the video! I would've never figured out how to remove that! I'll work on it and report back.

 

[yuckypants]

Well, the teeth weren't smooth, the basket is still immobile, and I broke the hub getting it out, so regardless of the repair, I need a hub now, as well. I don't see any other way to attack this, so it looks like I'm going in from underneath.

What should I do next?

 

[Jake]

Pull the inner tub out and see if a foreign object is stuck between the tubs.

Here's the gearcase(transmission) for your model: W11454372

Here's the video that shows you how to pull the inner tub out.

Jake

 

[yuckypants]

So I have some good and bad news!

Good news:
1. I followed the video and got to the wood part. Did not like what I saw, but yanked on the basket to see if it would come loose. It would not, but instead, the basket started freely turning again!
2. I ran the diagnostic and got everything tested and appears to be functional. Basket spins, agitator agitates, etc.

Bad news:
1. I have no idea what fixed it. The basket didn't come out and theres no visible obstruction looking down the side of the basket.

I'm going to order a replacement hub and run it again - hopefully we're back in business. If not, well, I guess there are some black friday sales coming up...

 

[Jake]

Yes, that is quite interesting. Let's hope it stays spinning freely.

I'm going to order a replacement hub and run it again - hopefully we're back in business. If not, well, I guess there are some black friday sales coming up...

Yes, sounds good, let us know how it goes.

 

[yuckypants]

So, replacement hub installed, ran multiple tests, all items are functional (agitation, tub spinning).

I moved it inside and reinstalled the water lines and power and tried a small load, but it won't get past "sensing." Makes tons of noise like it's working, but it'll sense for appx 10 minutes and then all the lights turn off. I tried to manually move the agitator, but it's frozen solid. I re-ran HEAVY AGITATION and it's moving exactly like it should. Bucket continues to free spin as needed, and also ran in the spin test successfully.

As I type this I'm just letting it run to see what happens - and all of the lights turned off and it's making the agitation sound, like it's washing the clothes. However, there's no water in the tub, nothing inside is moving, and the lid isn't locked (it does successfully lock when performing the diagnostics). It seems to repeat this process with the same result.

I'm not sure what to do at this point. At the very least I would expect water to pour into the unit, but it's bone dry.

As much as I wanted to fix this, I'm starting to see a new unit in my future...

 

[Jake]

Here's your tech data sheet: https://drive.google.com/file/d/1AWsUVW9FbplCDjkAxUR0qpVjf_OJqlMB/view?usp=share_link

Page 10:

 

[yuckypants]

Sorry for the huge delay, was on vacation. At any rate, I messed with it again a little today, and now it seems to be working? I'm running a small test load and will reevaluate when it's complete.
Bothers me quite a bit that I didn't do anything positive - only broke the hub and subsequently replaced - and now things are operational again.

 

[Jake]

Working good now?

That's great news.

Thanks for the update!

Bothers me quite a bit that I didn't do anything positive - only broke the hub and subsequently replaced - and now things are operational again.

That is odd, maybe a slight adjustment you made when you got home?

 

[yuckypants]

I take back everything I said. It got further than before, put water in the machine and then started to wash - and then...stopped? Nothing makes sense any longer. I wonder if it's not a control board malfunction at this point.

 

[Jake]

I'm attaching your tech. data sheet below. THEN on page 2 can get into the ACTIVATING THE SERVICE DIAGNOSTIC TEST MODES--->Then do CALIBRATION MODE: Page 4

Also make sure the tub spins freely BY HAND--->BOTH WAYS.

 

[yuckypants]

Verified the tub spins freely by hand and ran CALIBRATION MODE. Unfortunately, no change. I also have a hard time getting into any of the diagnostic modes - when plugged in, the washer sounds like it's actively in the wash cycle, but all lights are off and the lid is unlocked. When I open the lid, the tub is lightly moving (maybe an inch each way?) but nothing else.

There's no water in the tub, nor is the agitator moving. If I hit the power button, it does nothing, the lights are still off. I have to wait appx 20 mins to gain control and only then the power buttons will work. At that point, when I hit the power button, it will turn all the lights on and the washing sound stops.

The light on the mode is on "SPIN." I set a normal wash and it goes back to SENSING from SPIN and the whole cycle repeats.

I tried to pull the latest failure codes off of it, but it's stuck off again with that washing sound. The only way to get that to stop is to unplug it.

 

[Jake]

Ok, then that indicates a bad control board: Control Board W10480092

Since your machine is almost 10 years old, it would be more wise to save the repair money for a new washer.

 

[yuckypants]

Jake, thanks again for toiling away at this with me. I bought both the washer and dryer used in 2015 for $400, so I'm WAY ahead on this.

I already purchased replacements that I've been eyeing since this problem started and was hoping to get this in working order again, but it'll be 10 years old in a few months and quite satisfied with the time I got out of it.

Thanks again for the help!

 

[Jake]

Ok, I understand.