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KitchenAid Dishwasher KDTM404ESS1 Control Board Burnt

Pike13

Premium Member
Joined
May 25, 2020
Messages
4
Location
Neenah, WI
Model Number
KDTM404ESS1
Brand
KitchenAid
Age
1-5 years
Hi Everyone,

I wanted to get an opinion on whether or not it is worth repairing a dishwasher that has a burnt control board and wiring. A few weeks ago we noticed a burning smell coming from our dishwasher – we chalked it up to using liquid detergent as we just started trying that around that time. After a couple of weeks of this the dishwasher stopped working in the middle of a cycle and tripped the breaker. Taking off the front panel the part of the control board that had the wiring harness coming out of it was all burnt up and the wires themselves looked like they overheated – the burning smell was the overheated wires burning the ‘rubber mat’ that covered the door underneath the outer shell.

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Seems like there is a theme with KitchenAid control boards burning up after the warranty (here, here, and here). I never did see if reaching out to KitchenAid after the warranty worked (we purchased in spring of 2016).

We've had nothing but problems with this dishwasher during the time we have had it (e.g. had a really bad 'slime' issue) so I'm hesitant to reward KitchenAid with another purchase but I guess I sure do like having the same appliance brand in the kitchen and if it is relatively cheap to repair that is the way I'll probably go. I think replacing the control board and casing would be relatively easy but the wiring coming out of the unit disappears somewhere underneath the dishwasher - not sure if it would be a pain to get under there and how it is hooked up. I assume the rubber mat is good to go, even though there has been some melting of it.

Any advice sincerely appreciated.
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
129,011
Location
Redmond, Oregon
You can report this to the consumer product safety commission directly here: CPSC Home Page | cpsc.gov

In fact check here--->https://www.saferproducts.gov/ and click on report and report it and you should get a response from KitchenAid to assist you on this issue, they will possibly give you a new dishwasher for free.

Jake
 

Pike13

Premium Member
Joined
May 25, 2020
Messages
4
Location
Neenah, WI
Thanks for the advice, I didn't see anything specifically on the CPSC page, but I didn't do an exhaustive search by any means. I did file a report however.

A trusted repair shop near where I live did quote $270 parts/$160 labor = $430 plus tax. We originally paid $900 for it so I'm leaning toward not being worth it. On the other hand, I'm throwing up a little in my mouth if I purchase another KitchenAid to match the rest of the kitchen after this episode. Other KA appliances we have have been okay on average, gas range is good, hood is good, refrigerator below average, so I'm not sure to give up on the other appliances just yet. I guess I'm not sure who even makes the unit - I thought Whirlpool was the fridge and the washer Maytag?
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
129,011
Location
Redmond, Oregon
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