KitchenAid KRFC704FBS02 Freezer drawer works, french door refrigerator above doesn't.

[Btown Kevin]

Model Number

KRFC704FBS02

Brand

KitchenAid

Age

1-5 years

2 year old KitchenAid French door, freezer below (3 doors). The freezer works, the refrigerator stopped working. The ice maker stopped working, the water dispenser works sometimes.
There is a funny sound, like a motor straining that wasn't there before. Any help would be very appreciated!

 

[Jake]

Do you hear the fan running in the refrigerator section?

I'm attaching your tech data sheet below.

On page 1--->Control Board Troubleshooting--->Accessing Service Mode

DO--->Service Test - 57 R(Refrigerator)C(Compartment) Fan Test
• When entering service test, the Refrigerator Fan turns on. The display shows “ON.”
• When leaving service test, the Refrigerator Fan turns off.

Here's the RC fan motor in the refrigerator section for your model:

Whirlpool W11395558 Cover-Evap (AP6980049) - AppliancePartsPros.com

Cover-evap W11395558 / AP6980049 made by Whirlpool

click.linksynergy.com

If its just humming and not running it might be jammed with ice/frost or completely just bad.

You can remove the back panel inside the refrigerator and check for ice/frost jamming it up.

Here's the repair manual: https://drive.google.com/file/d/1iRRnn103aeGMfrJwdW0Qoazg6S6k2qho/view?usp=sharing

Page 3-7 tells you how to remove the Evaporator Cover Assembly, and the RC fan motor is mounted on the backside of that Evaporator Cover Assembly.

Its quite a job to do, if you plan on doing it yourself allow yourself plenty of time. If your leery of doing it or don't have the time to do it, contact KitchenAid at 1-800-422-1230 to come out and do it for you.

Jake

 

[Btown Kevin]

Thank you Jake, How do you do a service test? I will check to see if the RC fan motor is jammed with ice. I can do that.
I have scheduled a service tech, but they can't come out till next Friday, Jan. 14th, 2021

 

[Jake]

It shows you in the tech. data sheet how to do the service test, just follow the steps.

Jake