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KitchenAid KRFC704FBS02 Freezer drawer works, french door refrigerator above doesn't.

Btown Kevin

Premium Member
Joined
Jan 3, 2022
Messages
2
Location
Bloomington Indiana
Model Number
KRFC704FBS02
Brand
KitchenAid
Age
1-5 years
2 year old KitchenAid French door, freezer below (3 doors). The freezer works, the refrigerator stopped working. The ice maker stopped working, the water dispenser works sometimes.
There is a funny sound, like a motor straining that wasn't there before. Any help would be very appreciated!
KitchenAid Frig-01.jpg
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
128,880
Location
Redmond, Oregon
Do you hear the fan running in the refrigerator section?

I'm attaching your tech data sheet below.

On page 1--->Control Board Troubleshooting--->Accessing Service Mode

DO--->Service Test - 57 R(Refrigerator)C(Compartment) Fan Test
• When entering service test, the Refrigerator Fan turns on. The display shows “ON.”
• When leaving service test, the Refrigerator Fan turns off.

Here's the RC fan motor in the refrigerator section for your model:

If its just humming and not running it might be jammed with ice/frost or completely just bad.

You can remove the back panel inside the refrigerator and check for ice/frost jamming it up.

Here's the repair manual: https://drive.google.com/file/d/1iRRnn103aeGMfrJwdW0Qoazg6S6k2qho/view?usp=sharing

Page 3-7 tells you how to remove the Evaporator Cover Assembly, and the RC fan motor is mounted on the backside of that Evaporator Cover Assembly.

Its quite a job to do, if you plan on doing it yourself allow yourself plenty of time. If your leery of doing it or don't have the time to do it, contact KitchenAid at 1-800-422-1230 to come out and do it for you.

Jake
 

Attachments

  • Tech Sheet - W11190777 - REV A.pdf
    1.8 MB · Views: 33

Btown Kevin

Premium Member
Joined
Jan 3, 2022
Messages
2
Location
Bloomington Indiana
Thank you Jake, How do you do a service test? I will check to see if the RC fan motor is jammed with ice. I can do that.
I have scheduled a service tech, but they can't come out till next Friday, Jan. 14th, 2021
 

Jake

Appliance Tech - Admin
Staff member
Joined
Aug 24, 2004
Messages
128,880
Location
Redmond, Oregon
It shows you in the tech. data sheet how to do the service test, just follow the steps.

Jake
 
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