FIXED KitchenAid Refrigerator KRFC704FPS03 not cooling, freezer working

[JasonM72]

Model Number

KRFC704FPS03

Brand

KitchenAid

Age

1-5 years

We've had this refrigerator for about two years. The temperature in the middle of the refrigerator is about 55 degrees. The freezer is working fine.

We had a tech come out and he shotgunned the fix by replacing the control board and UI board. That did not resolve the issue. I'm going to have him come back out but I'd like to be able to discuss this intelligently with him.

I've examined several posts on the board such as:

KRMF706ESS01 KitchenAid Refrigerator not cooling (freezer working fine)

Hi, Our refrigerator Kitchen Aid KRMF706ESS01 is not cooling. I tested the temperature and it's around 59 F but the freezer seems to be fine. I tried to look upon how to diagnose the problem but could not. I really appreciate any help. thanks.

www.applianceblog.com

FIXED - KRMF706ESS01 KitchenAid Refrigerator not cooling properly, ice build up

Hi, Our refrigerator Kitchen Aid KRMF706ESS01 is not cooling properly. I tested the temperature and it's around 60 F but the freezer seems to be fine. I had a repair person come and check. He initially said the fan was not working and when we looked around the fan, there's a lot of ice...

www.applianceblog.com

But they don't seem to fit. I ran the RC Thermistor test and it read 36 and the RC Evaporator Thermistor test read 89. It appears that the fans are not circulating the cold air. I swear that one time before the parts were replaced I opened the refrigerator and the fans were running and the thermometer I placed in the middle of the fridge read lower. That did not last.

Any pointers or suggestions would be welcome.

Thanks,

Jason

 

[Jake]

Hi Jason,

I found a similar thread here:

FIXED - KitchenAid KRFC704FSS01 Cold Freezer Warm Fridge Issue, But with Data

Hello There Appliance Blog, I have read through the stickies and searched the forum and made an attempt to isolate my issue the best I can. I need a little help to nail down the fault. I have a freezer working great with a warm fridge. Ice maker in the door is working great. The fridge has...

www.applianceblog.com

You can only get the RC thermistor only when you order the complete evaporator fan motor assembly:

Whirlpool W11395558 Cover-Evap (AP6980049) - AppliancePartsPros.com

Cover-evap W11395558 / AP6980049 made by Whirlpool

click.linksynergy.com

Jake

 

[JasonM72]

Thanks, Jake. I'll go over that thread and discuss with my tech. I'll update the post if that resolves the issue so we can have another data point.

 

[Jake]

Ok sounds good.

Jake

 

[MikeS1984]

Good afternoon,

I also have a KRFC704FPS03 that has a cold freezer, good ice, but a warm refrigerator/fresh food area. I just had the main control board and dispenser interface (part # W11533213) replaced with no resolution. Can anyone confirm that the part Cover-Evap W11395558 will likely fix this issue? If so, is it a fairly straightforward plug and play repair. I've had the refrigerator apart several times now to manually defrost the condenser and should be comfortable with most fixes. My local appliance repair person has not been helpful at all. Thanks

 

[Jake]

Yes, it should.

Look here:

FIXED - KitchenAid KRFC704FSS01 Cold Freezer Warm Fridge Issue, But with Data

Hello There Appliance Blog, I have read through the stickies and searched the forum and made an attempt to isolate my issue the best I can. I need a little help to nail down the fault. I have a freezer working great with a warm fridge. Ice maker in the door is working great. The fridge has...

www.applianceblog.com

Your model uses that exact same one:

Whirlpool W11395558 Cover-Evap (AP6980049) - AppliancePartsPros.com

Cover-evap W11395558 / AP6980049 made by Whirlpool

click.linksynergy.com

Jake

 

[JasonM72]

An update. The tech who worked on the refrigerator talked with KitchenAid and KitchenAid said to replace the controller board again. This did not work. The only birght side is that he already had a board in stock so we didn't have to wait for it be shipped.
Are there instructions on how to access the cover-evap? At this point I'm willing to dig into it myself.

Thanks,

Jason

 

[Jake]

Yes Jason, watch this video: Crisper frame assembly

On page 3-8 here: https://drive.google.com/file/d/1iRRnn103aeGMfrJwdW0Qoazg6S6k2qho/view?usp=sharing is the instructions and videos to remove the evaporator cover assembly.

Evaporator Cover Assembly
1. Remove the freezer door.
2. Remove the top pan assembly.
3. Remove the bottom pan assembly.
4. Remove the bracket assembly.
5. Remove the freezer ice maker.
6. Remove the four corner screws on the evaporator cover.
7. Pull the evaporator cover assembly away from the back liner, disconnect the wiring connector, and remove.

Let us know how it goes.

Jake

 

[Jake]

Hold on, that was for the freezer section, my bad.

Refrigerator section access to the refrigerator parts starts on page 3-5 and goes through page 3-7 same service manual.

Yes, the new refrigerator evaporator cover, that comes with the evaporator fan and thermistor should fix it:

Whirlpool W11395558 Cover-Evap (AP6980049) - AppliancePartsPros.com

Cover-evap W11395558 / AP6980049 made by Whirlpool

click.linksynergy.com

Its fixed many others that had this same problem.

Let us know how it goes.

Jake

 

[JasonM72]

I've got an update. My tech pulled apart the fridge and did indeed find that the thermistor in the Cover-Evap assembly was bad. He actually had one, or one with similar characteristics, in his truck. He replaced the thermistor and the fridge has been holding steady at 37 F for just over a week.

Thanks for all of your help and links, Jake. I really appreciate it.

 

[Jake]

Excellent Jason, glad to hear that.

Thanks for the update!

Jake